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- Tasks: Engage with customers, manage orders, and resolve queries in a fast-paced environment.
- Company: Join TTI, a leader in cordless technology with a focus on innovation.
- Benefits: Enjoy free parking, work-from-home options, 25 days holiday, and gym allowances.
- Why this job: Elevate your career while making a real impact in customer service.
- Qualifications: Experience in customer service and knowledge of CRM systems required.
- Other info: Be part of a supportive team that values growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
locations: Marlow, UK
time type: Full time
posted on: Posted Yesterday
job requisition id: JR4200
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Join Our Team as a B2C Customer Services Agent and Elevate Your Career!
As a Customer Services Agent, you will dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You will be based in our stunning, modern office in Marlow, Buckinghamshire.
What You Will Do:
- Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders as per the internal sales order process
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures
- Support with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Communicate and coordinate with internal and third-party stakeholders to include Sales and Marketing, Logistics and After Sales Support to manage queries
- Carry out other ad-hoc duties as required from time to time
Exciting Benefits:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
Employee Wellbeing:
Employee Assistance Programme with a confidential helpline available 24/7
Skills Required:
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service
- Excellent communication skills, both oral and written
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
- Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- Strong Ms Office Skills
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you are looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Customer Services Agent in Marlow employer: Ttigroup
Contact Detail:
Ttigroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent in Marlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TTI and its brands like MILWAUKEE and RYOBI. Understanding their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Services Agent, you'll need to handle various customer queries. Role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer complaints. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at TTI.
We think you need these skills to ace Customer Services Agent in Marlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Agent role. Highlight your previous experience in customer service and any relevant skills, like your knowledge of CRM systems. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience dealing with challenging customer complaints.
Be Enthusiastic!: We love a passionate candidate! Let your enthusiasm for customer service shine through in your application. Share why you’re excited about the opportunity to work with us at TTI and how you can contribute to our high-performance culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you on the path to joining our amazing team in Marlow!
How to prepare for a job interview at Ttigroup
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand the importance of empathy, active listening, and effective communication. Be ready to share examples from your past experiences that highlight these skills.
✨Familiarise Yourself with CRM Systems
Since knowledge of CRM systems is essential for this role, take some time to research common platforms used in customer service. If you have experience with any specific systems, be prepared to discuss how you've used them to enhance customer interactions.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role, such as handling complaints or managing returns. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Show Enthusiasm for the Brand
TTI has a strong brand portfolio, so show your enthusiasm for their products like Milwaukee and Ryobi. Research their latest innovations and be ready to discuss why you admire their approach to customer service and product quality.
