At a Glance
- Tasks: Engage with customers, manage orders, and resolve queries in a dynamic environment.
- Company: Join Techtronic Industries, a leader in cordless technology with a vibrant culture.
- Benefits: Enjoy flexible work options, 25 days holiday, private medical insurance, and gym allowances.
- Other info: Work in a modern office with excellent career growth opportunities.
- Why this job: Make a real impact in customer service while growing your career in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
What You'll Do:
- Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders as per the internal sales order process
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures
- Support with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Communicate and coordinate with internal and third-party stakeholders to include Sales and Marketing, Logistics and After Sales Support to manage queries
- Carry out other ad-hoc duties as required from time to time
Why Join Us?
Exciting Benefits:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
Employee Wellbeing:
- Employee Assistance Programme with a confidential helpline available 24/7
Skills Required:
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service
- Excellent communication skills, both oral and written
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
- Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- Strong MS Office Skills
- Excellent time management and goal orientated focus
- SAP and Salesforce knowledge is highly desirable
If you're ready to bring your skills and enthusiasm to our team, we want to hear from you! Apply today to embark on this exciting new career journey with Techtronic Industries UK!
Customer Service Agent – Hybrid Work & Growth in Marlow employer: Ttigroup
Techtronic Industries (TTI) is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture in the picturesque town of Marlow, UK. With benefits such as flexible hybrid working options, comprehensive health insurance, and generous holiday allowances, TTI fosters a supportive environment where employees can thrive and develop their careers while contributing to innovative products in the power tools industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent – Hybrid Work & Growth in Marlow
✨Tip Number 1
Get to know the company inside out! Research Techtronic Industries and its brands like MILWAUKEE and RYOBI. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll be dealing with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the TTI family. Good luck!
We think you need these skills to ace Customer Service Agent – Hybrid Work & Growth in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight your previous experience in customer service and any relevant skills, like your knowledge of CRM systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining TTI. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We want to see that you can handle challenging situations with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Ttigroup
✨Know the Company Inside Out
Before your interview, take some time to research Techtronic Industries and their product range. Understanding their brands like MILWAUKEE and RYOBI will help you connect your answers to their values and mission, showing that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer complaints or queries. Highlight your problem-solving skills and how you managed to turn a negative situation into a positive outcome, as this is crucial for a Customer Service Agent.
✨Familiarise Yourself with CRM Systems
Since knowledge of CRM systems is essential for this role, brush up on your understanding of how they work. If you have experience with Salesforce or similar platforms, be ready to discuss it and how it has helped you manage customer interactions effectively.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle challenging customer scenarios, ensuring you come across as professional and empathetic.
