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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and resolve inquiries in a dynamic environment.
- Company: Global leader in cordless technology with a focus on customer experience.
- Benefits: Private health insurance, gym allowance, and a vibrant workplace.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Excellent communication skills and prior customer service experience.
- Other info: Hybrid work model offering flexibility and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A global leader in cordless technology is seeking a Customer Services Agent in Marlow. In this role, you will engage directly with customers through various channels, manage orders and customer inquiries, and resolve complaints efficiently.
Ideal candidates will possess excellent communication skills and experience in customer service. Enjoy benefits such as private health insurance and a gym allowance while working in a dynamic environment. Join us to make a difference in customer experience!
B2C Customer Care Specialist – Marlow (Hybrid) employer: Ttigroup
Contact Detail:
Ttigroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Customer Care Specialist – Marlow (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research their products and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to contribute to an amazing customer experience.
We think you need these skills to ace B2C Customer Care Specialist – Marlow (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively manage inquiries and resolve complaints.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the B2C Customer Care Specialist role. Mention any relevant experience in customer service that aligns with what we’re looking for.
Be Personable: We want to see your personality shine through in your application. Use a friendly tone and share examples of how you've made a difference in customer experiences in the past. This will help us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s a straightforward process, and it ensures that your application gets to the right place without any hiccups!
How to prepare for a job interview at Ttigroup
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their cordless technology and how it impacts customer experience will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a B2C Customer Care Specialist, communication is key. Prepare examples from your past experiences where you effectively resolved customer inquiries or complaints. Practising clear and concise responses will demonstrate your ability to engage with customers across various channels.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or manage multiple inquiries at once. This will highlight your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
