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- Tasks: Provide top-notch technical support to customers and resolve inquiries efficiently.
- Company: Join a dynamic team at TTi in Marlow, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and more!
- Other info: Flexible work options and excellent career development opportunities await you!
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: 1+ years in customer service or sales support with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has become available to join our Operational Team within After Sales on a 12-month fixed-term Contract. With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands.
As an After Sales Support Executive, you will be at the forefront of responding directly to customers' technical enquiries, offering them the correct information to offer a first time resolution. This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).
As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee, Ryobi and VAX products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.
Main Responsibilities:
- Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution
- Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders
- Take ownership for all customer interactions
- Authorisation of product collections and arranging repairs under Guarantee
- Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence
- Adapt a flexible approach to help support departmental projects from concept to delivery
- Strive to improve knowledge on new products, and own personal development
- Willingness to travel to parts of the UK when the need may arise
- Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns
- Any ad hoc duties as required by your line manager
Skills/Experience Required:
- At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution
- Ability to quickly identify issues and provide effective solutions to customer problems
- Efficiently manage time to handle multiple customer inquiries and tasks simultaneously
- Excellent verbal and written communication to interact effectively with customers and internal teams
- Experience working on CRM systems
- Proficient with the Microsoft Office package
- Strong data entry, typing and analytical skills
- Ability to professionally manage key working relationships across the business
- Effective in working within a team environment and collaborating with colleagues
- Ability to develop trust and work autonomously in supporting customers
After Sales Support Executive (12-month FTC Maternity Cover) in Marlow employer: Ttigroup
Contact Detail:
Ttigroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive (12-month FTC Maternity Cover) in Marlow
✨Tip Number 1
Get to know the company! Research TTi and its brands so you can chat confidently about how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve technical issues or handle inquiries. Role-playing with a friend can help you feel more prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team in Marlow!
We think you need these skills to ace After Sales Support Executive (12-month FTC Maternity Cover) in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Support Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your passion for providing top-notch customer support.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you in front of the right people. We can’t wait to hear from you!
How to prepare for a job interview at Ttigroup
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Familiarise yourself with common technical issues customers might face and think about how you would resolve them. This will show that you're proactive and ready to provide that first-time resolution they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to manage multiple tasks and maintain professionalism under pressure. This is key for the After Sales Support Executive role!
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, training processes, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Ready to Adapt
Since the role involves flexibility and supporting various projects, be prepared to discuss how you've adapted to changes in previous roles. Share specific instances where you’ve taken ownership of a situation and driven efficiency, as this will resonate well with the interviewers.