At a Glance
- Tasks: Join our IT Service Desk team to provide top-notch support and resolve tech issues.
- Company: Techtronic Industries, a leader in cordless technology with a dynamic culture.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Other info: Exciting projects and a chance to work in a fast-paced, collaborative setting.
- Why this job: Make a real impact by helping users and improving IT services.
- Qualifications: IT-related education, customer service experience, and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
locations: Maidenhead, UK
time type: Full time
posted on: Posted Today
job requisition id: JR4363
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE(R), RYOBI(R), AEG(R)- recognized worldwide for their deep heritage and innovative product platforms of superior quality.
ABOUT THE ROLE:
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Junior Helpdesk Support Technician is to provide second line support as part of a team supporting our EMEA region. The role is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT Support team work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and via phone.
We are seeking a proficient, helpful and friendly Junior Helpdesk Support Technician to be based in our European Headquarters in Maidenhead. The role reports to the Service Desk Manager, also located in Maidenhead.
ROLE AND RESPONSIBILITIES:
- Be an active member of the end user support team and actively contribute to the efficient operation and on-going improvement of the processes related to this team.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Ensures problems are logged and managed according to corporate standards.
- Prioritize and resolve helpdesk issues.
- To accurately record, update and document requests using the IT service desk system.
- To resolve incidents and upgrade different types of software and hardware.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- Participating in asset requisition, acquisition, receipt, remote delivery and management.
- Support Local Area Networks.
- Maintenance and updating of equipment.
- To install and configure new IT equipment; preparing and arranging collection/delivery of new starter devices.
- Adding users to the Exchange Server.
- New hire setup and software installation.
- Assists with various projects and other duties as assigned.
- Suggesting potential improvements to the global end user support experience relative to security, business continuity, service delivery, etc.
WHAT YOU’LL NEED:
- IT related higher education qualification (Last year of studies).
- Advanced working knowledge of Microsoft Operating Systems.
- Previous experience of working in an IT support role.
- Excellent IT skills and computer literacy.
- Previous experience within a customer service role.
- Experience supporting Microsoft Windows-based PC hardware.
- Ability to multitask and work effectively in a fast-paced environment with changing priorities.
- Excellent organizational and time-management skills, able to prioritize work to meet deadlines.
- Driving Licence cat. B.
- Ability and willingness to travel across EU.
- Excellent organiser with the ability to work on their own initiative and be flexible.
- Highly competent with Microsoft Office packages in particular Microsoft Excel.
- Good command of the English language; fluent English language is fundamental.
SKILLS / PERSONAL REQUIREMENTS:
- Excellent organisational skills.
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Good attention to detail and ability to show initiative.
- Ability to plan and prioritise workload without supervision.
- Ability to prioritise, manage and perform under pressure to meet SLA’s.
- Excellent knowledge of Customer Service best practice.
- Willing to work flexibly and with enthusiasm.
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Junior Helpdesk Support Technician in Maidenhead employer: Ttigroup
Techtronic Industries (TTI) is an exceptional employer, offering a dynamic work environment at our European Headquarters in Maidenhead. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation. With a commitment to high performance and customer satisfaction, TTI provides a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Helpdesk Support Technician in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the IT support field. A personal recommendation can go a long way in landing that Junior Helpdesk Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences where you’ve solved problems or helped customers, as these will show you’re the perfect fit for TTI’s high-performance culture.
✨Tip Number 3
Don’t forget to research TTI and its products! Knowing about their cordless technology and brand portfolio will impress your interviewers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join TTI’s dynamic environment right from the start.
We think you need these skills to ace Junior Helpdesk Support Technician in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Helpdesk Support Technician role. Highlight any IT support experience and customer service skills, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves interacting with various people, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ttigroup
✨Know Your Tech
Brush up on your knowledge of Microsoft Operating Systems and any relevant IT support tools. Be ready to discuss your experience with troubleshooting and problem analysis techniques, as these will be key in demonstrating your capability for the Junior Helpdesk Support Technician role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent customer service. Prepare to share how you handled difficult situations and ensured customer satisfaction, as this will show your ability to maintain a first-class level of service.
✨Practice Your Communication Skills
You’ll need to communicate effectively with both technical and non-technical colleagues. Practise explaining complex IT concepts in simple terms. This will help you demonstrate your verbal communication skills during the interview, which is crucial for the role.
✨Show Your Initiative
Be prepared to discuss how you've taken ownership of issues in previous roles. Think of specific instances where you implemented temporary or permanent fixes to restore service quickly. This will highlight your proactive approach and problem-solving abilities, which are essential for success in this fast-paced environment.
