Vax in Droitwich Spa is hiring a Team Manager for our contact centre. You will lead a team of 10-12 advisers, coach, develop and inspire high-performance service, and drive customer-centric improvements.
This hybrid role requires minimum 1 day on-site weekly, 40 hours across weekends and weekdays with rotating shifts. You will monitor KPIs, manage attendance and provide escalation support to ensure exceptional CSAT and on-time resolutions.
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Hybrid Customer Service Team Lead | Coaching & KPIs employer: Ttigroup
Techtronic Industries (TTI) is an exceptional employer that prioritises the growth and development of its employees, fostering a high-performance culture that encourages innovation and collaboration. With a commitment to sustainability and a focus on creating a supportive environment, TTI offers unique opportunities for mentorship and leadership development, making it an ideal place for professionals looking to make a meaningful impact in the security and network engineering field.
