At a Glance
- Tasks: Support customers by resolving queries and ensuring satisfaction throughout the order process.
- Company: Join TTI, a leader in cordless technology with a focus on innovation and quality.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and discounts on products.
- Other info: Work from home option available after training; supportive culture prioritising employee wellbeing.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The role of Customer Service Executive will be working within our operations department, within our Customer Service Business to Business team. You will be working within a fast-paced team and the purpose of this role is to work with customers to resolve enquiries. This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).
As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.
Key Responsibilities:
- Act as a key point of contact for customer queries and support
- Keep customers informed and reassured throughout the order lifecycle to ensure satisfaction and maintain trust
- Collaborate with Sales, Supply Chain, and Finance teams to ensure seamless service
- Maintain accurate records of enquiries and outcomes
- Manage customer accounts as per internal SOP’s and customer vendor compliance manuals
- Process complex customer orders via ERP and liaise with logistics and supply chain teams to ensure timely fulfilment
- Effectively manage complex customer claims and escalate to the appropriate stakeholders to support resolutions
- Investigate root causes and work with relevant departments to resolve issues quickly
- Track service performance metrics and customer feedback
- Provide reports and recommendations to support continuous improvement
- Identify opportunities for process improvements and contribute to service excellence initiatives
- To carry out other ad hoc responsibilities as requested by the Line Manager from time to time
Skills Required:
- Experience 2+ years in a customer service role, ideally in FMCG and B2B environments
- Sales Order Processing with FOB is ideal
- A genuine passion for helping customers and solving problems
- Strong communication skills and a collaborative mindset
- Excellent attention to detail and organisational skills
- Preferably experience using Salesforce, SAP systems and Microsoft Office tools
- A proactive approach to learning, sharing, and improving processes
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Customer Services Executive employer: Ttigroup
Techtronic Industries (TTI) is an exceptional employer located in Marlow, UK, offering a dynamic work environment that prioritises employee wellbeing and growth. With comprehensive benefits including private medical insurance, a generous holiday allowance, and a supportive work-from-home policy, TTI fosters a high-performance culture where collaboration and innovation thrive. Join our team to be part of a forward-thinking company that values your contributions and provides opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Executive role at TTI. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research TTI’s products and values, and think about how your experience aligns with their mission. Practise common interview questions and come up with examples that showcase your problem-solving skills and customer service experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Services Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. So, get clicking and let’s land that job together!
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your relevant experience in customer service, especially in B2B environments, and show us how your skills align with what we're looking for.
Show Your Passion:We love candidates who are genuinely passionate about helping customers. In your application, share specific examples of how you've gone above and beyond to solve customer problems or improve their experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Marlow.
How to prepare for a job interview at Ttigroup
✨Know the Company Inside Out
Before your interview, take some time to research Techtronic Industries (TTI) and their product portfolio. Understanding their brands like MILWAUKEE and RYOBI will help you connect your answers to their values and mission, showing that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer queries or improved service processes. Highlight your problem-solving skills and how you can contribute to maintaining high customer satisfaction at TTI.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle various customer service scenarios. Think through potential challenges you might face in the role and how you would approach them. This will demonstrate your proactive mindset and readiness to tackle complex issues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how TTI measures success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
