At a Glance
- Tasks: Lead customer service and order fulfilment, ensuring top-notch support and satisfaction.
- Company: Join Ttigroup, a dynamic company focused on customer excellence.
- Benefits: Enjoy private medical insurance, gym allowance, and hybrid work options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in customer experiences while working flexibly.
- Qualifications: Over two years of customer service experience, preferably in FMCG or B2B.
The predicted salary is between 30000 - 40000 £ per year.
Ttigroup is seeking a Customer Service Executive in Marlow to act as a primary contact for customer queries and support. The role involves processing complex orders, collaborating with various teams, and maintaining high customer satisfaction.
Applicants should have over two years of experience in customer service, ideally in FMCG and B2B environments.
The position offers excellent benefits like private medical insurance, gym allowance, and a work-from-home option after initial employment period.
Customer Service & Order Fulfillment Lead (Hybrid/Remote) employer: Ttigroup
Ttigroup is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the picturesque town of Marlow. With benefits such as private medical insurance and a gym allowance, alongside flexible working options, employees are empowered to achieve a healthy work-life balance while contributing to a dynamic team focused on customer satisfaction and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Fulfillment Lead (Hybrid/Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field, especially those in FMCG and B2B. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complex orders or tricky customer queries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've kept customers happy and resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Service & Order Fulfillment Lead (Hybrid/Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in FMCG and B2B environments. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complex orders or resolved customer queries in the past. We’re looking for someone who can think on their feet and keep our customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ttigroup
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences, especially in FMCG and B2B environments. Be ready to share specific examples of how you've handled complex orders or resolved customer queries in the past.
✨Show Off Your Teamwork Skills
Since the role involves collaborating with various teams, think of instances where you've worked well with others. Prepare to discuss how you communicate and coordinate with different departments to ensure customer satisfaction.
✨Research Ttigroup
Get to know Ttigroup and their values. Understanding their approach to customer service will help you tailor your answers and show that you're genuinely interested in the company and its mission.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture and expectations align with what you're looking for.
