At a Glance
- Tasks: Engage with customers, manage orders, and resolve queries in a dynamic environment.
- Company: Join TTI, a leader in cordless technology with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and discounts on products.
- Other info: Be part of a supportive team that values growth and collaboration.
- Why this job: Make a real impact in customer service while working in a modern office.
- Qualifications: Experience in customer service and knowledge of CRM systems required.
The predicted salary is between 28800 - 43200 £ per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Join Our Team as a B2C Customer Services Agent and Elevate Your Career. Are you ready to make a difference? We’re looking for a passionate Customer Services Agent to join our UK Operations Team. As a Customer Services Agent, you’ll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You’ll be based in our stunning, modern office in Marlow, Buckinghamshire.
What You’ll Do:
- Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems.
- Manage all direct customer orders as per the internal sales order process.
- Handle and respond efficiently to all general and order specific direct customer enquiries.
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support with order status updates and delivery tracking queries.
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management.
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions.
- Provide feedback on the efficiency of the customer service process and areas of improvement.
- Communicate and coordinate with internal and third-party stakeholders to include Sales and Marketing, Logistics and After Sales Support to manage queries.
- Carry out other ad-hoc duties as required from time to time.
Why Join Us?
Exciting Benefits:
- Free on-site parking at the office.
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment).
- 25 days holiday plus bank holidays.
- Private Medical & Dental Insurance.
- Group Life Assurance Benefits.
- Annual Gym Allowance.
- Discounted Milwaukee and Ryobi products.
- Access to our TTi Benefits Hub which includes discounts with many high street retailers.
- Support towards Eye Sight Tests for DSE use.
- On-site 3rd party restaurant and coffee shop in our offices.
Employee Wellbeing:
Employee Assistance Programme with a confidential helpline available 24/7.
Skills Required:
- Previous experience within a Customer Service position is essential.
- Knowledge of CRM systems.
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations.
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
- Excellent communication skills, both oral and written.
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints.
- Strong data entry, typing and analytical skills.
- Professional and empathic approach to resolving issues.
- Strong MS Office Skills.
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you’re looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting.
Customer Services Agent in Marlow employer: TTI
Techtronic Industries (TTI) is an exceptional employer that fosters a high-performance culture, encouraging innovation and collaboration among its 50,000 employees worldwide. As a Security & Network Engineer, you will benefit from a supportive environment that prioritises professional growth and mentorship, while working on cutting-edge technology in a dynamic industry. With a commitment to employee development and a focus on creating a 'secure by default' culture, TTI offers a unique opportunity to make a meaningful impact in a rapidly evolving field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Agent in Marlow
✨Tip Number 1
Get to know the company inside out! Research Techtronic Industries and their brands like MILWAUKEE and RYOBI. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Agent, you'll be dealing with customers all day. Role-play common customer scenarios with friends or family to build your confidence and improve your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the TTI family.
We think you need these skills to ace Customer Services Agent in Marlow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their experience the best it can be.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service. Mention any CRM systems you've used and how you've handled customer complaints, as this will show us you're a great fit for the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at TTI
✨Know Your Stuff
Before the interview, make sure you understand TTI's products and services. Familiarise yourself with their brands like MILWAUKEE and RYOBI. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their customer service excellence.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer complaints or queries. Highlight your ability to manage complex situations and how you used CRM systems to track and resolve issues. This will demonstrate your fit for the role.
✨Practice Your Communication
Since excellent communication is key for a Customer Services Agent, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. Focus on being professional yet approachable, as this reflects the empathetic approach TTI values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how TTI measures success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
