At a Glance
- Tasks: Provide top-notch customer support and resolve technical inquiries for our brands.
- Company: Join a leading global company in cordless technology with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and discounts on products.
- Other info: Flexible work options and opportunities for personal development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: 1+ years in customer service, strong communication skills, and CRM experience.
The predicted salary is between 30000 - 40000 £ per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
An exciting opportunity has become available to join our Operational Team within After Sales on a 12-month fixed-term Contract. With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands. As an After Sales Support Executive, you will be at the forefront of responding directly to customers' technical enquiries, offering them the correct information to offer a first time resolution.
We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training). Please note this role is a 12-month fixed-term contract to provide maternity cover.
As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee, Ryobi and VAX products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.
Main Responsibilities:
- Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution
- Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders
- Take ownership for all customer interactions
- Authorisation of product collections and arranging repairs under Guarantee
- Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence
- Adapt a flexible approach to help support departmental projects from concept to delivery
- Strive to improve knowledge on new products, and own personal development
- Willingness to travel to parts of the UK when the need may arise
- Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns
- Any ad hoc duties as required by your line manager
Skills/Experience Required:
- At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution
- Ability to quickly identify issues and provide effective solutions to customer problems
- Efficiently manage time to handle multiple customer inquiries and tasks simultaneously
- Excellent verbal and written communication to interact effectively with customers and internal teams
- Experience working on CRM systems
- Proficient with the Microsoft Office package
- Strong data entry, typing and analytical skills
- Ability to professionally manage key working relationships across the business
- Effective in working within a team environment and collaborating with colleagues
- Ability to develop trust and work autonomously in supporting customers
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us.
After Sales Support Executive (12-month FTC Maternity Cover) in Marlow employer: TTI
Milwaukee, part of Techtronic Industries, is an exceptional employer that offers graduates a dynamic and rewarding career path as Field Marketing Executives in the West Midlands. With a strong emphasis on structured training, mentorship, and real responsibility from day one, employees can expect to develop their sales and leadership skills while enjoying a comprehensive benefits package and opportunities for rapid career progression within a global market leader. The vibrant work culture encourages autonomy and innovation, making it an ideal environment for ambitious individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Support Executive (12-month FTC Maternity Cover) in Marlow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TTI on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research TTI’s products and values. Show them you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common customer service scenarios, as they’ll want to see how you handle real-life situations in the After Sales Support role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace After Sales Support Executive (12-month FTC Maternity Cover) in Marlow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the After Sales Support Executive role. Highlight your customer service experience and any relevant skills that match what TTI is looking for. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with customers.
Highlight Problem-Solving Abilities:TTI values quick thinking and effective solutions. In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you're ready to tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about TTI and our amazing culture!
How to prepare for a job interview at TTI
✨Know Your Products
Before the interview, take some time to familiarise yourself with TTI's product range, especially brands like MILWAUKEE® and RYOBI®. Understanding their features and benefits will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Highlight your ability to handle inquiries efficiently and how you strive for first-time resolutions, as this aligns perfectly with the expectations of the After Sales Support Executive role.
✨Demonstrate Team Collaboration
TTI values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where you collaborated with colleagues or stakeholders to achieve a common goal, showcasing your ability to build professional relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the After Sales department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
