Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!
Customer Service Specialist Apprentice (Level 3)
Location: Manchester
Your responsibilities include:
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Specialist Apprentice (Level 3). Working alongside our Customer Service and Sales teams, you will learn how to deliver excellent customer experiences, manage customer enquiries, process orders, and support customers throughout the order journey.
What you'll do
- Manage customer enquiries via phone, email and digital channels.
- Process and monitor customer orders.
- Build strong relationships with customers and internal teams.
- Help resolve customer issues and provide timely updates.
- Maintain accurate records in our business systems.
- Support continuous improvement and customer satisfaction initiatives.
About the apprenticeship
Delivered by BMS Progress, this 17-month apprenticeship combines practical on-the-job experience with structured learning, workshops and dedicated coaching support. You'll develop skills in customer service excellence, communication, problem solving, customer insight and service improvement, while working towards a nationally recognised Level 3 Customer Service Specialist qualification.
What you bring to us:
What we're looking for
- Strong communication skills.
- A positive, proactive attitude.
- Good attention to detail.
- Willingness to learn and develop.
- Interest in customer service and business operations.
We offer:
A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.
Working in our friendly and vibrant satellite office in the heart of Media City, you’ll be joining the wider TTI group and all the benefits, development and support that come with it.
- 25 days holiday, plus bank holidays
- Free onsite gym and a games room
- Flexible working arrangements and working from home
- Financial benefits such as generous pension, enhanced family policy, private GP, healthcare cash plan
- Mental health first aiders and an employee assistance programm
- A range of discounts
Should you continue your employment after the apprenticeship has finished then there are also excellent career opportunities within TTI, including potentially overseas at our other sites across the globe.
Ready to start your career with us? Apply today!
If you are a highly motivated individual with the drive and skills to meet the challenges of our rapidly growing business needs, then apply to us in English language by sending your application online with salary expectations and possible starting date.
Contact: Victoria Harlock - Human Resources
Hillbottom Road - Artisan Building, HP12 4HJ High Wycombe - ttieurope.com
Customer Service Specialist Apprentice (Level 3) in Manchester employer: TTI Europe
At TTI, Inc., we pride ourselves on being a leading distributor of electronic components, offering a dynamic work environment in High Wycombe that fosters personal and professional growth. Our commitment to employee development is matched by our supportive and collaborative culture, where you can thrive in your role as an Inside Sales Account Rep while enjoying benefits like health insurance, a pension plan, and 25 holidays. Join us to be part of a responsible and international company that values long-term perspectives and meaningful contributions.
