At a Glance
- Tasks: Design and deliver innovative cloud-based solutions using Microsoft Power Platform and Dynamics 365.
- Company: Join TTEC Digital, a leading Microsoft Partner with a focus on exceptional customer experiences.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a commitment to exceeding client expectations.
- Why this job: Make a real impact by empowering clients to achieve transformative outcomes through technology.
- Qualifications: 3-5+ years as a Solution Architect with expertise in Microsoft technologies.
The predicted salary is between 60000 - 80000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).
We are seeking a highly skilled Solution Architect to join our expanding team in the EMEA region. This role blends expertise in Microsoft Power Platform and Dynamics 365 CE with the advanced data and analytics capabilities of Microsoft Fabric. You will play a pivotal role in designing and delivering innovative, cloud-based solutions that empower our clients to achieve exceptional customer experiences. Working closely with cross-functional teams and clients, you will architect end-to-end solutions that integrate low‑code development, business process automation, and data‑driven insights to solve complex business challenges. This is a client‑facing role with technical proficiency, strategic vision, and strong communication skills to ensure successful project delivery and client satisfaction.
Responsibilities
- Solution Design & Innovation: Leverage design thinking to help clients define project goals, encouraging them to think beyond efficiency and toward transformative outcomes, while architecting scalable solutions using Power Platform, Dynamics 365 CE, and Microsoft Fabric.
- Technical Expertise: Serve as the subject matter expert for Dynamics 365 CE (including the Digital Contact Centre platform) and CX solutions, delivering compelling product demonstrations and presentations to prospective clients.
- Requirements & Documentation: Lead client workshops to gather and document business requirements, creating Solution, Functional, and Technical Specifications to guide project execution.
- Data & Analytics Leadership: Utilize Microsoft Fabric to design data pipelines, analytics, and reporting solutions that enhance decision-making, integrating seamlessly with Dynamics 365 CE and Power Platform components.
- Industry Awareness: Stay current on industry trends, Power Platform advancements, Dynamics 365 CE updates, and Azure stack technologies, applying this knowledge to deliver innovative solutions.
- Client Collaboration: Engage stakeholders to understand their needs, ask probing questions to uncover root challenges, and propose tailored, value‑driven solutions.
- Implementation Oversight: Guide the deployment of solutions, ensuring secure integrations, adherence to governance best practices, and successful adoption by clients.
- Mentorship: Mentor junior team members, sharing expertise to build a stronger, more effective team.
- Teamwork & Flexibility: Operate effectively within cross‑functional teams in a process‑oriented environment, demonstrating flexibility and a commitment to exceeding client expectations.
Qualifications
- Minimum of 3-5+ years as a Solution Architect or similar role, with firsthand experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Dynamics 365 E, including the Digital Contact Centre platform and CX solutions.
- Proven expertise in data and analytics, ideally with Microsoft Fabric, Power BI, or comparable platforms for data integration and visualization.
- Demonstrated success in client‑facing roles, delivering complex projects in consulting or similar environments.
- Deep knowledge of Microsoft Power Platform, Dynamics 365 (CRM, ERP, and Digital Contact Centre), and Microsoft Fabric (dataflows, analytics, etc.).
- Familiarity with Azure stack technologies, API integrations, and enterprise architecture principles.
- Proficiency in low‑code/no‑code development and its application in rapid solution delivery.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
- Microsoft certifications such as PL-600 (Power Platform Solution Architect Expert) or equivalent are highly desirable.
- Exceptional communication and presentation skills, with the ability to convey technical concepts to both technical and non‑technical audiences.
- Strong problem‑solving and analytical abilities, with a creative mindset to tackle complex challenges innovatively.
- Collaborative team player with a strong work ethic, capable of working independently and going above and beyond for clients.
- Previous consulting experience in the EMEA region or with global clients.
- Knowledge of additional Microsoft technologies (e.g., Azure Synapse, Dataverse) or competing platforms to inform solution design.
Solution Architect - D365/Power Platform in London employer: ttecdigital
At TTEC Digital, we pride ourselves on fostering a supportive and empowering work environment where our employees can truly thrive. As a Sales Executive in the UKI region, you will benefit from a culture that prioritises employee well-being and growth, alongside opportunities for professional development and a commitment to delivering exceptional customer experiences. Join us in a dynamic location that values innovation and collaboration, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Architect - D365/Power Platform in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ttecdigital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ttecdigital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ttecdigital!
✨Direct Apply to ttecdigital
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We think you need these skills to ace Solution Architect - D365/Power Platform in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ttecdigital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ttecdigital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ttecdigital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
