At a Glance
- Tasks: Design and implement modern cloud contact centre solutions using Amazon Connect.
- Company: Join TTEC Digital, a leader in customer experience transformation.
- Benefits: Enjoy flexible time off, health benefits, and an annual incentive program.
- Other info: Collaborate with AWS specialists and influence next-gen AI-powered services.
- Why this job: Be part of a global team delivering cutting-edge customer service solutions.
- Qualifications: 5+ years in software development or cloud engineering with Amazon Connect experience.
The predicted salary is between 63000 - 77000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
Our vision is the same, a place where employees know they can thrive.
Join TTEC Digital's AWS Professional Services practice and help deliver large-scale Amazon Connect transformations for global enterprise customers.
This is a principal-level, hands-on consulting and engineering role focused on designing, building, and deploying modern cloud contact centre solutions using Amazon Connect and the broader AWS ecosystem.
You will work within cross-functional squads alongside client engineers, programme managers, and AWS technical leadership -taking ownership of technical delivery within your assigned workstream while contributing to the broader programme's success.
The role requires hands-on coding, Amazon Connect solution design, and the ability to work effectively in a fast-paced, complex enterprise environment.
- Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels)
- Build and deployserverless integrations using AWS Lambda (Python/Node. js), API Gateway, Dynamo DB, Kinesis, and Cloud Formation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs)
- Implement infrastructure as code(Terraform/Cloud Formation) for repeatable, CI/CD-driven deployments across environments
- Support country go-live rolloutsconfiguring Amazon Connect instance setup for scaling from pilot (Hungary) to 80+ countries and 40+ languages
- Contribute to WFM delivery Amazon Connect forecasting, scheduling, capacity planning configuration, and real-time/historical reporting integrations
- Collaborate with programme stakeholdersparticipating in sprint ceremonies, providing technical input to architecture decisions, and communicating progress to project/programme managers
- Create reusable artefactstechnical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently
- Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews.
- Bachelor's degree in Computer Science, Engineering, or equivalent professional experience
- 5+ years of hands-on software development or cloud engineering experience
- Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support.
- Proficiency in Python or Node. js with production deployment experience
- Experience with AWS services: Lambda, API Gateway, Dynamo DB, S3, Cloud Watch, IAM, Cloud Formation or Terraform
- Hands-on experience with REST API development and integration of contact centre platforms with CRM/backend systems
- Experience with CI/CD pipelines, version control (Git), and infrastructure as code
- Ability to work effectively within cross-functional Agile teams in a complex enterprise environment
- Applicants must have the permanent right to work in the United Kingdom. Sponsorship is not available for this position.
- Amazon Connect implementation experience (contact flows, Contact Lens, Lex integration, telephony/number porting)
- AWS certifications (Solutions Architect Associateor Professional)
- Experience with WFM solutions (forecasting, scheduling, real-time adherence)
- Multi-language/multi-country deployment experience at enterprise scale
- Experience working with or at AWS Professional Services, system integrators, or specialist CC consultancies
- Familiarity with Pega CRM or Salesforce Service Cloud Voice integrations
- Experience in regulated environments (financial services, travel/hospitality)
- Work on one of the world's largest Amazon Connect transformation programmes
- Deliver customer experience solutions at global scale
- Collaborate with AWS specialists and enterprise architects
- Influence the adoption of next-generation AI-powered customer service capabilities
- Opportunities to work across voice, digital, AI, automation, and analytics technologies
- This position is eligible to participate in an annual incentive program.
Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• Benefits available to eligible employees include the following
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- flexible time off (FTO) and wellness time off.
- #J-18808-Ljbffr
Amazon Connect, Principal Consultant in London employer: Ttecdigital
At TTEC Digital, we prioritise employee well-being and growth, fostering a culture where every team member can thrive. As a Principal Consultant in our AWS Professional Services practice, you'll engage in transformative projects that not only enhance your technical skills but also allow you to collaborate with industry leaders in a dynamic environment. With benefits like flexible time off, comprehensive health coverage, and opportunities for professional development, TTEC Digital is committed to creating a rewarding workplace for those passionate about delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect, Principal Consultant in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Ttecdigital or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Ttecdigital.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Ttecdigital.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Ttecdigital that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Amazon Connect, Principal Consultant in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Ttecdigital.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Ttecdigital and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Ttecdigital
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Ttecdigital uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
