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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve performance goals while ensuring a top-notch customer experience.
- Company: Join TTEC, a global leader in customer experience with a supportive culture.
- Benefits: Enjoy 25 days of leave, private medical insurance, and performance bonuses from day one.
- Why this job: Gain valuable management experience while making a real impact on your team's success.
- Qualifications: 3+ years in a leadership role with strong communication and customer service skills.
- Other info: Access to on-site amenities, international travel opportunities, and a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery - Team Lead (Hybrid) Location: Leeds, United Kingdom. Bring humanity to business as part of TTEC's award‐winning employment experience.
What You'll Be Doing
- Motivate your team to meet TTEC and client metric performance goals, answer associates' questions, guide them to resolve issues, and handle customer escalations while ensuring a quality customer experience.
- Coach associates to ensure achievement of company and client goals while addressing employee‐related issues and coordinating training on new or revised information relating to services, products, or processes and projects.
- Manage multiple, complex ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Motivate and mentor your team by providing regular and structured coaching and feedback, celebrating successes with recognition, and having difficult conversations when needed.
- Utilize numerous TTEC and client tools and applications and troubleshoot technology issues and support outage processes.
- Impact the financial health of our company by leading with compassion, helping retain our most valuable assets (the employees), and influencing other drivers including absenteeism, correct payroll information, and other commercial metrics.
- Manage your team's workload effectively and proactively, ensuring high levels of productivity from on‐site and working‐from‐home employees.
- Work collaboratively with operational leadership and engagement teams to drive high levels of engagement and buy‐in from you and your team.
What You Bring to the Role
- 3+ years of Team Leader/customer service experience.
- Utilize time‐management skills for priority tasks to make informed decisions, ensuring timely and decisive action.
- Engage and support your team while focusing on overall team performance in a dynamic environment.
- Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members.
- Customer‐focused mindset to support high standards of service delivery and personal accountability.
- Effective communication fostering a positive approach and team outlook.
- Proficient in most Microsoft packages and generally tech‐savvy.
What You Can Expect
- Supportive career and professional development.
- An inclusive culture and community‐minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Performance bonus opportunities.
- Private Medical Insurance from day one.
- 25 days of annual leave + 8 bank holidays.
Added Benefits from the Current Client
- Frequent brand engagement days hosted on‐site, featuring in‐person brand updates, refreshments, and branded merchandise.
- Opportunity to take part in VWG Head Office visits, including hosted sessions and tours with all expenses covered.
- Quarterly product and business updates, giving early access to upcoming models, launches, and brand developments before public release.
- Opportunities for international travel to attend product updates and new model launch events.
- Access to on‐site VWG vehicles through the EV Experience Program, including the chance to view and take vehicles home.
- Regular TTEC engagement days with themed activities designed to strengthen teamwork, collaboration, and foster a positive culture.
- Dedicated engagement budgets to support team activities, host VWG clients, and deliver high‐quality engagement experiences for your teams.
- On‐site amenities including a fully equipped gym, shower facilities, indoor bicycle storage, and modern breakout areas with games consoles for multiplayer competitive gaming.
About TTEC
TTEC is about making customers happy. Since 1982, we help companies build engaged, pleased, profitable customer experiences powered by humanity and technology. We talk, message, text, and video chat with millions of customers every day for many of the world's leading iconic and hypergrowth brands.
TTEC is a proud equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We embrace and commit to building a diverse and inclusive workforce that empowers the cultures and perspectives within our global teams.
VWG Team Lead, Service Delivery in Welton employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Team Lead, Service Delivery in Welton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Lead role, and who knows? They might just have the inside scoop on an opening at TTEC!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d motivate a team or handle customer escalations. We want you to shine, so rehearse your answers and maybe even do a mock interview with a friend!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've coached teams or resolved conflicts. This is your chance to demonstrate that empathetic leadership we value at TTEC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at TTEC!
We think you need these skills to ace VWG Team Lead, Service Delivery in Welton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Lead role. Highlight your leadership experience and how it aligns with TTEC's values. We want to see how you can bring humanity to business!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've motivated teams, handled customer escalations, or managed projects. This is your chance to shine!
Be Authentic: Let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your passion for customer service and team leadership!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at TTEC
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Think about how you can motivate and mentor your future team members. Be ready to share specific examples of how you've previously engaged with your team to achieve performance goals.
✨Showcase Your Leadership Style
Prepare to discuss your leadership style and how it aligns with TTEC's values. Highlight your empathetic approach and how you handle conflicts within a diverse team. Use real-life scenarios to illustrate your ability to maintain professionalism while resolving issues.
✨Demonstrate Tech Savviness
Since the role requires proficiency in various tools and applications, brush up on your tech skills. Be prepared to discuss any relevant software or systems you've used in past roles, and think about how you can troubleshoot common technology issues that may arise.
✨Engage with Company Culture
Familiarise yourself with TTEC's culture and values. During the interview, express your enthusiasm for their community-minded approach and how you can contribute to fostering a positive team environment. Mention any previous experiences where you've successfully built team engagement.
