At a Glance
- Tasks: Drive new business revenue in CCaaS and digital CX transformation.
- Company: Join TTEC Digital, a global leader in customer experience innovation.
- Benefits: Competitive salary, dynamic work culture, and growth opportunities.
- Other info: Collaborative environment with a focus on innovation and customer success.
- Why this job: Make a real impact in transforming customer engagement for top brands.
- Qualifications: 7+ years in sales with expertise in CCaaS and digital CX solutions.
The predicted salary is between 72000 - 108000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
An exceptional opportunity to join a global leader in Customer Experience transformation and cloud contact centre innovation.
About TTEC Digital
At TTEC Digital, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens. As we continue to expand across EMEA, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences. TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including NiCE, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor, best-of-breed cloud contact centres and AI solutions.
The Role
The New Business Sales Vice President - CCaaS Solutions, as a sole contributor, is responsible for driving new business revenue across the UK&I. This role focuses on identifying, developing, and closing opportunities with Enterprise and Mid-Market clients seeking to modernise their customer engagement through CCaaS, AI and digital CX transformation. You’ll lead the full sales lifecycle, from prospecting through to contract closure, working collaboratively with internal teams and vendor partners to deliver market-leading cloud contact centre solutions. This is a strategic, consultative sales role that requires a deep understanding of CCaaS platforms (NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.) and the value they bring to customer engagement, operational efficiency, and business outcomes.
Key Responsibilities
- Generate new business revenue through the sale of multi-vendor CCaaS and CX transformation solutions.
- Develop and manage relationships with C-level stakeholders to position TTEC Digital as a trusted advisor in cloud contact centre and customer experience strategy.
- Collaborate with internal Business Development, Solution Architecture, and Delivery teams to design tailored solutions aligned to client goals.
- Partner with leading CCaaS technology providers (NICE, Genesys, Google, Cisco, etc.) to build joint go-to-market and co-sell strategies.
- Lead the full sales process, from prospecting and qualification to proposal, negotiation, and closing, while maintaining accurate forecasting in Dynamics CRM.
- Build strong, collaborative relationships with vendor partner sales teams to maximize joint pipeline and new revenue opportunities.
- Present compelling proposals and RFP responses that demonstrate commercial acumen, innovation, and clear business value.
- Consistently meet or exceed new business revenue targets.
What You Bring to the Role
- 7+ years’ experience in new business sales within the Contact Centre / CCaaS / Digital CX space.
- Proven success selling cloud contact centre and AI-driven CX solutions across one or more leading vendor ecosystems (NICE, Genesys, Microsoft, Five9, Google, Cisco, etc.).
- Track record of closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments.
- Deep understanding of customer experience transformation, omnichannel engagement, and contact centre technology trends.
- Ability to build and maintain executive-level relationships and influence strategic technology decisions.
- Experience leading complex bid teams and collaborating with cross-functional stakeholders to deliver winning solutions.
- Strong consultative, outcome-oriented selling skills, underpinned by a passion for customer experience and innovation.
- Excellent presentation, negotiation, and communication skills.
- Comfortable operating both independently and collaboratively within a high-growth, fast-evolving environment.
Vice President, Sales Executive – CCaaS (UK&I) employer: TTEC
At TTEC Digital, we pride ourselves on fostering a vibrant, people-first culture that empowers our employees to thrive in their careers. As a global leader in Customer Experience transformation, we offer exceptional growth opportunities, competitive benefits, and a collaborative work environment where innovation is encouraged. Join us in the UK&I and be part of a team that values your contributions while driving meaningful change in customer engagement through cutting-edge CCaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, Sales Executive – CCaaS (UK&I)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Vice President, Sales Executive – CCaaS (UK&I) at TTEC, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including TTEC. Tailor your message to explain why you’re drawn to them and how you can contribute as a Vice President, Sales Executive – CCaaS (UK&I). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Vice President, Sales Executive – CCaaS (UK&I)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for TTEC:When writing your cover letter, make sure to tailor your message specifically for TTEC. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at TTEC
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show TTEC that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show TTEC that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with TTEC’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
