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- Tasks: Drive new business revenue in CCaaS and digital CX transformation.
- Company: Join TTEC Digital, a global leader in customer experience innovation.
- Benefits: Competitive salary, dynamic work culture, and growth opportunities.
- Other info: Collaborative environment with a focus on innovation and customer success.
- Why this job: Make a real impact in transforming customer engagement for top brands.
- Qualifications: 7+ years in sales with expertise in CCaaS and digital CX solutions.
The predicted salary is between 72000 - 108000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
An exceptional opportunity to join a global leader in Customer Experience transformation and cloud contact centre innovation.
About TTEC Digital
At TTEC Digital, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens. As we continue to expand across EMEA, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences. TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including NiCE, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor, best-of-breed cloud contact centres and AI solutions.
The Role
The New Business Sales Vice President - CCaaS Solutions, as a sole contributor, is responsible for driving new business revenue across the UK&I. This role focuses on identifying, developing, and closing opportunities with Enterprise and Mid-Market clients seeking to modernise their customer engagement through CCaaS, AI and digital CX transformation. You’ll lead the full sales lifecycle, from prospecting through to contract closure, working collaboratively with internal teams and vendor partners to deliver market-leading cloud contact centre solutions. This is a strategic, consultative sales role that requires a deep understanding of CCaaS platforms (NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.) and the value they bring to customer engagement, operational efficiency, and business outcomes.
Key Responsibilities
- Generate new business revenue through the sale of multi-vendor CCaaS and CX transformation solutions.
- Develop and manage relationships with C-level stakeholders to position TTEC Digital as a trusted advisor in cloud contact centre and customer experience strategy.
- Collaborate with internal Business Development, Solution Architecture, and Delivery teams to design tailored solutions aligned to client goals.
- Partner with leading CCaaS technology providers (NICE, Genesys, Google, Cisco, etc.) to build joint go-to-market and co-sell strategies.
- Lead the full sales process, from prospecting and qualification to proposal, negotiation, and closing, while maintaining accurate forecasting in Dynamics CRM.
- Build strong, collaborative relationships with vendor partner sales teams to maximize joint pipeline and new revenue opportunities.
- Present compelling proposals and RFP responses that demonstrate commercial acumen, innovation, and clear business value.
- Consistently meet or exceed new business revenue targets.
What You Bring to the Role
- 7+ years’ experience in new business sales within the Contact Centre / CCaaS / Digital CX space.
- Proven success selling cloud contact centre and AI-driven CX solutions across one or more leading vendor ecosystems (NICE, Genesys, Microsoft, Five9, Google, Cisco, etc.).
- Track record of closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments.
- Deep understanding of customer experience transformation, omnichannel engagement, and contact centre technology trends.
- Ability to build and maintain executive-level relationships and influence strategic technology decisions.
- Experience leading complex bid teams and collaborating with cross-functional stakeholders to deliver winning solutions.
- Strong consultative, outcome-oriented selling skills, underpinned by a passion for customer experience and innovation.
- Excellent presentation, negotiation, and communication skills.
- Comfortable operating both independently and collaboratively within a high-growth, fast-evolving environment.
Vice President, Sales Executive – CCaaS (UK&I) employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Sales Executive – CCaaS (UK&I)
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that VP role.
✨Tip Number 2
Research TTEC Digital inside out. Understand their CCaaS solutions and customer experience strategies. When you know their business, you can tailor your pitch to show how you can drive new revenue.
✨Tip Number 3
Practice your sales pitch! You’ll need to demonstrate your consultative selling skills. Role-play with a friend or record yourself to refine your delivery and make it compelling.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Vice President, Sales Executive – CCaaS (UK&I)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Vice President, Sales Executive – CCaaS. Highlight your experience in new business sales and any relevant achievements in the CCaaS or digital CX space. We want to see how you can bring value to TTEC Digital!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience transformation and how your skills align with our mission at TTEC Digital. Let us know what makes you the perfect fit for this role.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you close multi-million-pound deals? Share those numbers! We love seeing how you've made an impact in previous roles, especially in the CCaaS and AI-driven CX solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at TTEC Digital!
How to prepare for a job interview at TTEC
✨Know Your CCaaS Inside Out
Make sure you have a solid understanding of the CCaaS platforms mentioned in the job description, like NICE, Genesys, and Microsoft. Be ready to discuss how these technologies can transform customer engagement and operational efficiency.
✨Showcase Your Sales Success
Prepare to share specific examples of your past sales achievements, especially any multi-million-pound deals you've closed. Highlight your consultative selling approach and how it has led to successful outcomes for clients.
✨Build Rapport with C-Level Stakeholders
Think about how you can demonstrate your ability to build relationships with executive-level clients. Prepare anecdotes that showcase your experience in influencing strategic decisions and being seen as a trusted advisor.
✨Collaborate and Communicate Effectively
Since this role involves working with various internal teams and vendor partners, be ready to discuss how you’ve successfully collaborated in the past. Highlight your communication skills and how they’ve helped you lead complex projects or bids.