At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for colleagues.
- Company: Join a dynamic IT team passionate about technology and innovation.
- Benefits: Gain a recognised apprenticeship, hands-on experience, and mentoring from IT pros.
- Other info: Explore exciting career paths in IT Support, Cyber Security, and more.
- Why this job: Kickstart your IT career while learning and growing in a supportive environment.
- Qualifications: GCSEs in Maths and English; enthusiasm for tech is a must!
The predicted salary is between 40000 - 45000 £ per year.
Are you passionate about technology and eager to start a career in IT? We are looking for an enthusiastic and motivated
Service Desk Analyst Apprentice to join our growing IT team.
This is an excellent opportunity to gain hands‑on experience supporting users, troubleshooting technical issues, and learning from experienced IT professionals while working towards a recognised apprenticeship qualification.
The Role
As a Service Desk Analyst Apprentice, you will be the first point of contact for colleagues requiring IT support.
You will assist with resolving technical issues, logging incidents, and ensuring users receive excellent customer service.
You will receive structured training and mentoring to develop your technical knowledge and professional skills.
Key Responsibilities
- Provide first-line technical support to users via phone, email, and ticketing systems.
- Log, track, and update incidents and service requests.
- Troubleshoot hardware, software, network, and user access issues.
- Escalate complex issues to senior IT team members where necessary.
- Set up and configure laptops, desktops, mobile devices, and user accounts.
- Support Microsoft 365 applications and business systems.
- Maintain accurate documentation and knowledge base articles.
- Follow IT service management processes and security standards.
- Deliver excellent customer service and maintain professional communication at all times.
What We're Looking For
Essential Skills & Attributes
- A genuine interest in technology and IT.
- Strong problem‑solving abilities and attention to detail.
- Excellent communication and customer service skills.
- Ability to work effectively as part of a team.
- Enthusiastic, eager to learn, and self‑motivated.
- Basic understanding of computer hardware, software, and Microsoft applications.
Qualifications
- GCSEs (or equivalent) in Maths and English at Grade 4/C or above.
- Any IT‑related qualification or study would be advantageous but is not essential.
- What You'll Gain
- A recognised IT apprenticeship qualification.
- Hands‑on experience in a professional IT environment.
- Support and mentoring from experienced IT professionals. Exposure to modern technologies and business systems.
- Excellent career progression opportunities within IT Support, Infrastructure, Cyber Security, Cloud Technologies, or Networking.
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Service Desk Analyst - Apprentice employer: TTEC
TTEC is an excellent employer that prioritises a supportive and engaging work culture, where employees are encouraged to take ownership of their roles and contribute to positive customer experiences. Located in Portsmouth, VA, the company offers competitive wages starting at $15.50 per hour, along with performance bonuses and comprehensive benefits, ensuring that team members feel valued and have ample opportunities for personal and professional growth within a global, values-driven environment.
