At a Glance
- Tasks: Lead the People and Culture strategy for a dynamic BPO organisation across EMEA.
- Company: Join TTEC, an award-winning company known for its amazing culture and employee experience.
- Benefits: Enjoy competitive salary, comprehensive benefits, and remote work flexibility.
- Other info: Remote opportunity with travel; diverse and inclusive workforce.
- Why this job: Transform workplace culture and make a real impact on employee satisfaction.
- Qualifications: 10+ years in HR, ideally from a BPO or similar services industry.
The predicted salary is between 43200 - 72000 £ per year.
Bringing smiles is what we do at TTEC… for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it’s a great time to join our EMEA team.
The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
What you’ll be doing:
- Assist with the development of the annual global human capital strategic plan. Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of P&C resources for each site.
- Lead all program launches and effectively integrates with the P&C delivery team.
- Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
What You Bring:
- Bachelor’s Degree or similar qualification
- 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Effective leadership and management skills across EMEA geos
- A hands on approach to HR Operations or similar experience in a fast paced environment.
What We Offer:
- Competitive salary package including variable incentive bonus opportunity
- Comprehensive benefits package
- Health and wellness program, including employee assistance
- Employee recognition programs, professional development, tuition reimbursement
- Learning and career growth opportunities via our global footprint
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
- Work from home with travel when needed.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
People and Culture Director BPO - EMEA United Kingdom employer: TTEC
At TTEC, we pride ourselves on being an award-winning employer that fosters a vibrant and inclusive work culture, where every team member is valued and empowered to contribute to our mission of delivering exceptional customer experiences. With a comprehensive benefits package, opportunities for professional development, and a commitment to employee well-being, we ensure that our remote workforce across the UK and EMEA feels connected and supported. Join us in creating a workplace where innovation thrives and every voice matters.
StudySmarter Expert Advice🤫
We think this is how you could land People and Culture Director BPO - EMEA United Kingdom
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at TTEC!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at TTEC.
We think you need these skills to ace People and Culture Director BPO - EMEA United Kingdom
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at TTEC. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to TTEC and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at TTEC. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to TTEC's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at TTEC
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with TTEC.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at TTEC will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact TTEC and how you would contribute to adapting HR strategies.
