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- Tasks: Lead the People and Culture strategy for a dynamic BPO organisation across EMEA.
- Company: Join TTEC, an award-winning company known for its amazing culture and employee experience.
- Benefits: Enjoy competitive salary, comprehensive benefits, and remote work flexibility.
- Why this job: Transform workplace culture and make a real impact on employee satisfaction.
- Qualifications: 10+ years in HR, ideally from a BPO or similar services industry.
- Other info: Remote opportunity with travel; diverse and inclusive workforce.
The predicted salary is between 43200 - 72000 £ per year.
Bringing smiles is what we do at TTEC… for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it’s a great time to join our EMEA team.
The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
What you’ll be doing:
- Assist with the development of the annual global human capital strategic plan. Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of P&C resources for each site.
- Lead all program launches and effectively integrates with the P&C delivery team.
- Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
What You Bring:
- Bachelor’s Degree or similar qualification
- 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Effective leadership and management skills across EMEA geos
- A hands on approach to HR Operations or similar experience in a fast paced environment.
What We Offer:
- Competitive salary package including variable incentive bonus opportunity
- Comprehensive benefits package
- Health and wellness program, including employee assistance
- Employee recognition programs, professional development, tuition reimbursement
- Learning and career growth opportunities via our global footprint
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
- Work from home with travel when needed.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
People and Culture Director BPO - EMEA United Kingdom employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Director BPO - EMEA United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them how your experience aligns with their mission, especially in creating amazing customer experiences.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in HR and leadership can transform their People and Culture strategy. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the TTEC team.
We think you need these skills to ace People and Culture Director BPO - EMEA United Kingdom
Some tips for your application 🫡
Show Your Passion for People and Culture: When writing your application, let your enthusiasm for creating amazing employee experiences shine through. We want to see how you can bring smiles to our team and contribute to a positive culture at TTEC.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in the BPO or CX services industry. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TTEC
✨Know Your Stuff
Before the interview, dive deep into TTEC's mission and values. Understand their approach to employee engagement and how they position themselves as an employer of choice. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
With over 10 years in People and Culture, make sure to highlight specific examples from your past roles in BPO or similar environments. Discuss how you've successfully led HR teams across multiple geographies and the impact your strategies had on employee satisfaction and performance.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to employee engagement or performance management. Prepare by thinking of scenarios where you've implemented positive reinforcement techniques or optimised employee-related margins, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about TTEC's current challenges in the EMEA region or how they measure the success of their People and Culture strategies. This shows your interest in the role and helps you gauge if the company is the right fit for you.
