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- Tasks: Provide exceptional customer support in person and over the phone.
- Company: Global consulting services company with a focus on customer care.
- Benefits: Starting wage of $15.50 per hour, bonuses, PTO, and tuition reimbursement.
- Other info: Onsite role in Portsmouth, VA with growth and training opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 6 months of customer service experience and a high school diploma.
The predicted salary is between 30000 - 32000 £ per year.
A global consulting services company is seeking a Customer Service Representative to provide exceptional customer support. You will resolve customer inquiries effectively, both in person and over the phone.
Ideal candidates should have at least 6 months of customer service experience and a high school diploma.
The role is onsite in Portsmouth, VA with a starting wage of $15.50 per hour plus bonuses and various benefits including PTO and tuition reimbursement.
Onsite Customer Care Pro | Growth & Training employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Care Pro | Growth & Training
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how you fit in during interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your customer service scenarios! Think of common inquiries and how you’d handle them. We want to demonstrate our problem-solving skills and ability to connect with customers, both in person and over the phone.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share valuable insights that could give us an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and follow up if needed. Let’s make sure we’re in the running for that Customer Care Pro role!
We think you need these skills to ace Onsite Customer Care Pro | Growth & Training
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've effectively resolved inquiries in the past, whether in person or over the phone.
Tailor Your Application: Don’t just send a generic application! We recommend tailoring your CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at TTEC
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled difficult situations. Think of specific examples that showcase your problem-solving skills and ability to stay calm under pressure.
✨Research the Company
Take some time to learn about the consulting services company you're interviewing with. Understand their values, mission, and the type of clients they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle a dissatisfied customer?' or 'Can you give an example of a time you went above and beyond for a customer?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Since this role is onsite, make sure to dress professionally. A smart appearance can make a great first impression. Choose attire that reflects the company's culture while still being appropriate for a customer-facing position.