At a Glance
- Tasks: Help customers resolve issues and provide exceptional service with empathy and professionalism.
- Company: Join TTEC, a globally recognised company dedicated to making customers happy.
- Benefits: Earn £12.81 per hour, enjoy hybrid work, and access private medical insurance from day one.
- Other info: Join a diverse team that values inclusion and offers thousands of free courses for your growth.
- Why this job: Make a real difference in customer experiences while growing your career in a supportive environment.
- Qualifications: Customer service experience and a caring nature are essential; knowledge of cars is a plus.
Your potential has a place here with TTEC’s award-winning employment experience.
As a Customer Service Representative working hybrid in Leeds, UK, you’ll be a part of bringing humanity to business. #experience TTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United Kingdom says it all!
We are excited to announce our Recruitment Hiring Days on the 17th and 18th of September; this is designed to fast-track the recruitment process and give you a taste of working for TTEC.
If you are successful during the initial screening, you will be invited onsite to take an assessment.
Candidates who pass the assessment will then proceed to the hiring manager interviews.
This is a great opportunity to accelerate your journey to joining our team!
What You’ll Do
Do you have a passion for helping others and giving them peace of mind?
The Customer Service Representative is responsible for all aspects of the customer’s issue, where you’re interacting directly with customers/retailers of the brand to proactively investigate and resolve all cases in a timely manner.
You’ll be the difference between their customer experience being just average or an exceptional one.
- During a Typical Day, You’ll
- Provide an exceptional experience to displeased customers and network partners by showing empathy, understanding, and making informed decisions in a comprehensive, concise, and thorough manner.
- Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism.
- Communicate with all case stakeholders, including B2C, B2B and internal departments, to ensure a satisfactory outcome to the case.
- Provide proactive coaching to partners to ensure knowledge gaps are closed.
- Participate in aged case reviews to ensure the timely resolution and appropriate escalation of cases when necessary. Prioritize effectively and resolve calls efficiently.
What You Bring to the Role
- Customer service experience.
- Proven track record of turning cases of dissatisfied customers into a positive experience.
- Excellent time, workload management skills, and the ability to organize and prioritize.
- Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
- Strong interest or working knowledge of cars/commercial vehicles.
- What You Can Expect
- Competitive base pay of 12.81 GBP per hour PLUS performance bonuses
- Hybrid working model with two days onsite and three at home, 40 hours per week
- Private medical insurance from day one
- Paid sick leave, 25 days annual leave and bank holidays
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Lead. You'll contribute to the success of the customer experience and the success of the team.
About TTEC
Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way
Customer Service Representative in Leeds employer: TTEC
TTEC is an exceptional employer that prioritises employee well-being and growth, offering a hybrid working model in Leeds that balances flexibility with collaboration. With competitive pay, comprehensive benefits including private medical insurance from day one, and a strong commitment to professional development through thousands of free courses, TTEC fosters an inclusive culture where every team member can thrive and contribute to creating outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TTEC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TTEC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TTEC:Your cover letter is your chance to shine! Tell us why you want to work at TTEC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TTEC!
How to prepare for a job interview at TTEC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
