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For Companies At a Glance
- Tasks: Support customers of a leading automotive brand by resolving their issues with empathy and professionalism.
- Company: Join TTEC, a global leader in customer experience with a supportive culture.
- Benefits: Earn £12.81 per hour plus bonuses, enjoy hybrid working, and receive private medical insurance.
- Other info: Access thousands of free courses for career growth and be part of an inclusive community.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others; knowledge of cars is a plus.
The predicted salary is between 11 - 14 £ per hour.
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Associate working hybrid in Leeds UK, you will support one of the world's leading automotive brands – the Volkswagen Group.
We are excited to announce our Recruitment Hiring Days on the 27th and 28th of January; this is designed to fast-track the recruitment process and give you a taste of working for TTEC. If you are successful during the initial screening, you will be invited onsite to take an assessment. Candidates who pass the assessment will then proceed to the hiring manager interviews. This is a great opportunity to accelerate your journey to joining our team!
What You’ll Do
Do you have a passion for helping others and giving them peace of mind? The Customer Service Representative is responsible for all aspects of the customer’s issue, where you’re interacting directly with customers/retailers of the brand to proactively investigate and resolve all cases in a timely manner. You’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll:
- Provide an exceptional experience to displeased customers and network partners by showing empathy, understanding, and making informed decisions in a comprehensive, concise, and thorough manner.
- Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism.
- Communicate with all case stakeholders, including B2C, B2B and internal departments, to ensure a satisfactory outcome to the case.
- Provide proactive coaching to partners to ensure knowledge gaps are closed.
- Participate in aged case reviews to ensure the timely resolution and appropriate escalation of cases when necessary.
- Prioritise effectively and resolve calls efficiently.
What You Bring to the Role
- Proven track record of turning cases of dissatisfied customers into a positive experience.
- Excellent time, workload management skills, and the ability to organise and prioritise.
- Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
- Strong interest or working knowledge of cars/commercial vehicles.
What You Can Expect
- Competitive base pay of 12.81 GBP per hour PLUS performance bonuses.
- Hybrid working model with 2 days onsite in Leeds UK and 3 at home, 40 hours per week.
- Private medical insurance from day one.
- Paid sick leave, 25 days annual leave and bank holidays.
- Supportive of your career and professional development.
- An inclusive culture and community minded organisation where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You will report to the Team Lead. You will contribute to the success of the customer experience and the success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Customer Service Associate in Leeds employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Leeds
✨Tip Number 1
Get ready for the Recruitment Hiring Days! Brush up on your customer service skills and be prepared to showcase how you can turn a negative experience into a positive one. This is your chance to shine, so make sure you know your stuff about TTEC and the Volkswagen Group!
✨Tip Number 2
Practice your communication skills! You’ll need to show empathy and professionalism when dealing with customers. Try role-playing scenarios with friends or family to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Don’t forget to research the company culture at TTEC! They value inclusivity and community, so think about how you can contribute to that environment. Be ready to share your thoughts on how you can help create a supportive workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TTEC team. Don’t miss out on this opportunity to kickstart your career in customer service!
We think you need these skills to ace Customer Service Associate in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you genuinely care about helping others and making their experiences exceptional.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Service Associate.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands and helps us get to know you better.
How to prepare for a job interview at TTEC
✨Know the Brand
Before your interview, take some time to research the Volkswagen Group and their customer service philosophy. Understanding their values and how they approach customer satisfaction will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Customer Service Associate, empathy is key. Prepare examples from your past experiences where you turned a negative customer interaction into a positive one. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Practice Time Management Scenarios
Since the role requires excellent time and workload management skills, think of situations where you had to prioritise tasks under pressure. Be ready to discuss how you handled those situations and what strategies you used to stay organised.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.