At a Glance
- Tasks: Provide top-notch 2nd line IT support and solve complex technical issues.
- Company: Join T-Tech, a fast-growing IT consultancy with a vibrant team culture.
- Benefits: Enjoy competitive salary, pension matching, life assurance, and medical cashback.
- Other info: Exciting team events and exceptional career progression opportunities await you!
- Why this job: Make a real impact by supporting key clients and enhancing their IT environments.
- Qualifications: Experience in 2nd line support and strong problem-solving skills required.
Location: Glasgow & Edinburgh
Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key client.
What will your day to day look like?
- 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.
- Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.
- Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.
- Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.
- Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.
About T-Tech
T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.
T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.
Our Values:
- Service Centric: We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
- United: We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
- High Standards: We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
- Agile: We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Previous experience in a 2nd line support role, preferably in a fast-paced environment.
Proficient knowledge of IT systems, including hardware, software, networks, and servers.
Strong analytical and problem-solving skills with the ability to think critically under pressure.
Excellent communication and interpersonal skills to effectively interact with clients and team members.
Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.
Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary.
Life Assurance: to provide security for your family, 3x salary.
Income Protection: to provide an income in the event of long term illness.
Holiday: 23 days per year plus your birthday.
Learning environment; the opportunity to work alongside experts in the latest technologies.
Training: we have CBT nuggets.
We care about your happiness: We use Friday Pulse.
Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!
Medical cashback with BUPA.
Exceptional career progression opportunities.
Join our team, and together, we'll embark on an exciting journey of supporting our key client in Aberdeen, delivering exceptional service, and pushing the boundaries of technical excellence.
IT Field Engineer - Scotland employer: TTEC
TTEC is an excellent employer that prioritises a supportive and engaging work culture, where employees are encouraged to take ownership of their roles and contribute to positive customer experiences. Located in Portsmouth, VA, the company offers competitive wages starting at $15.50 per hour, along with performance bonuses and comprehensive benefits, ensuring that team members feel valued and have ample opportunities for personal and professional growth within a global, values-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer - Scotland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TTEC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TTEC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TTEC!
✨Direct Apply to TTEC
Let's not forget to apply directly through the TTEC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer - Scotland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TTEC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TTEC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TTEC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
