At a Glance
- Tasks: Help customers with their concerns and create exceptional experiences.
- Company: Join TTEC, a certified Great Place to Work with a supportive culture.
- Benefits: Starting wage of $15.50/hour, performance bonuses, and health benefits.
- Other info: Inclusive environment with opportunities for professional development and community involvement.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: 6 months of customer service experience and a high school diploma.
The predicted salary is between 12 - 16 € per hour.
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you’ll be a part of bringing humanity to business. This position requires you to reside within 75 miles of Portsmouth, VA.
What You’ll Be Doing
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
- 6 months or more of customer services experience
- High school diploma or equivalent
- Computer experience
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $15.50 per hour plus performance bonus and opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. Our TTEC community is here for you as one dynamic, global family. You’ll report to Team Lead and contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Customer Service Representative - Walk In Center employer: TTEC
At TTEC, we pride ourselves on being an award-winning employer that values your potential and fosters a supportive work environment in Portsmouth, VA. With a strong commitment to employee growth, our inclusive culture encourages community involvement and offers a comprehensive benefits package, including performance bonuses and tuition reimbursement. Join our dynamic global family where your caring nature can truly shine as you help create exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Walk In Center
✨Tip Number 1
Get to know the company! Before you walk in, do a bit of research on TTEC. Understand their values and what makes them tick. This way, you can tailor your conversation to show how you fit right into their culture.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers in the past. Be ready to share these experiences during your chat, as they’ll want to see how you handle real-life situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your visit, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Representative - Walk In Center
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let your passion for customer service shine through. Share specific examples of how you've helped customers in the past and how it made a difference to them. We love seeing that caring nature!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve resolved complex issues or provided exceptional service. This helps us see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in customer service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TTEC
✨Know the Company
Before your interview, take some time to research TTEC. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, prepare specific examples from your past experiences where you resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will reflect your ability to understand and address customer concerns effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about the position.
