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For Companies At a Glance
- Tasks: Resolve customer concerns and deliver exceptional service experiences.
- Company: Global customer service organisation with a focus on diversity and inclusion.
- Benefits: Starting wage of $15.50/hour, performance bonuses, PTO, and tuition reimbursement.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: 6 months of customer service experience and a high school diploma.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 12 - 16 £ per hour.
A global customer service organization is seeking a Customer Service Representative in Portsmouth, VA. In this role, you will resolve escalated customer concerns and deliver exceptional experiences.
Ideal candidates should have at least 6 months of customer service experience and a high school diploma.
The starting wage is $15.50 per hour, with performance bonuses and a benefits package including PTO and tuition reimbursement.
Join a team that values diversity and inclusion.
Onsite Customer Care Specialist - Portsmouth Area in Cornholme employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Care Specialist - Portsmouth Area in Cornholme
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up during your interview.
✨Tip Number 3
Don’t forget to highlight your previous experience! Share specific examples of how you've gone above and beyond for customers in the past to demonstrate your skills.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way!
We think you need these skills to ace Onsite Customer Care Specialist - Portsmouth Area in Cornholme
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and delivered great service before!
Tailor Your Application: Don’t just send the same application everywhere! Customise your cover letter and CV to reflect how your skills match what we’re looking for in the Onsite Customer Care Specialist role.
Be Yourself: We value diversity and inclusion, so let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our team!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at TTEC
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you resolved customer issues or went above and beyond to ensure satisfaction. This will show that you understand the role and can deliver exceptional experiences.
✨Research the Company Culture
Since this organisation values diversity and inclusion, make sure you understand what that means for them. Look into their mission and values, and be prepared to discuss how you can contribute to a positive team environment. This will demonstrate your alignment with their culture.
✨Prepare for Common Scenarios
Anticipate questions about handling escalated customer concerns. Prepare a few STAR (Situation, Task, Action, Result) responses that highlight your problem-solving skills. Practising these scenarios will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions ready. Inquire about the team dynamics or how performance is measured. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
