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- Tasks: Lead a team, resolve customer issues, and ensure targets are met daily.
- Company: Dynamic customer service organisation in Portsmouth, VA.
- Benefits: Starting wage of $17.50, performance bonuses, and supportive benefits package.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: High school diploma, data entry skills, and six months of relevant experience.
- Other info: Join a supportive team and grow your career in customer service.
The predicted salary is between 30000 - 42000 £ per year.
A customer service organization is seeking a Lead Customer Service Representative to oversee daily operations in Portsmouth, VA.
Responsibilities include:
- Delegating tasks to the team
- Resolving customer escalations
- Ensuring KPI targets are met
Candidates should possess:
- A high school diploma
- Skills in data entry and MS Office
- At least six months of relevant experience
A starting wage of $17.50 with performance bonuses is offered, along with a supportive benefits package.
Lead Walk-In Center CSR — Onsite Leadership & Impact in Cornholme employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Walk-In Center CSR — Onsite Leadership & Impact in Cornholme
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role, especially your skills in customer service and team leadership. Confidence is key!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows your interest in the role and helps you figure out if the company is the right place for you. Ask about team dynamics or how success is measured.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Lead Walk-In Center CSR — Onsite Leadership & Impact in Cornholme
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your relevant experience. We want to see how your past roles have prepared you for overseeing daily operations and handling customer escalations like a pro!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Lead Customer Service Representative role.
Tailor Your Application: Don’t just send the same application everywhere! Tailor it to us by mentioning specific skills like data entry and MS Office that align with the job description. It shows you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TTEC
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with the company’s mission and values. Brush up on customer service best practices and be ready to discuss how you’ve handled escalations in the past. This shows you’re not just a fit for the role but also aligned with their culture.
✨Showcase Your Leadership Skills
As a Lead Customer Service Representative, you’ll need to demonstrate your ability to delegate and manage a team. Prepare examples of how you’ve successfully led a team or resolved conflicts. Highlighting your leadership experience will set you apart from other candidates.
✨Be Data Savvy
Since the role involves meeting KPI targets, it’s crucial to show your comfort with data entry and MS Office. Bring up any relevant experience you have with tracking performance metrics or using spreadsheets to manage tasks. This will reassure them that you can handle the operational side of things.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how success is measured in the role. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
