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- Tasks: Lead a team of Customer Service Representatives and ensure smooth operations.
- Company: Join TTEC, a certified Great Place to Work® with a supportive culture.
- Benefits: Starting wage of $17.50, performance bonuses, and a healthy benefits package.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: High school diploma and prior experience in inventory or data entry preferred.
- Other info: Access to thousands of free courses for career growth and development.
The predicted salary is between 14 - 21 £ per hour.
Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Customer Service Representative working onsite, you’ll be a part of bringing humanity to business.
This position requires that you reside within 75 miles of Portsmouth, VA. If chosen for the position, you’ll be assigned to work onsite at either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504.
What You’ll Be Doing
- Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively.
- Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions.
- Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes.
- Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities.
- Display leadership qualities, set a good example for the team, and fully support the Supervisor.
What You Bring To The Role
- High school diploma or equivalent.
- 6 months prior inventory & data entry experience or related experience preferred.
- Skilled in MS Office, spreadsheet, and processing programs.
- Data Entry skills (35 wpm).
- Dependable, accurate and detail oriented.
What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Base wage starting at $17.50 plus performance bonus opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the Team Leader and contribute to the success of the customer experience and the overall success of the team.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Lead Customer Service Representative - Walk In Center in Cornholme employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Service Representative - Walk In Center in Cornholme
✨Tip Number 1
Get to know the company culture! Before your interview, check out TTEC’s values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your leadership skills! Since this role is all about leading a team, think of examples from your past where you've successfully managed or motivated others. Be ready to share these stories during your chat with them.
✨Tip Number 3
Prepare for situational questions! TTEC wants to see how you handle real-life scenarios. Think about times you've resolved customer complaints or dealt with escalations, and be ready to discuss your approach and the outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Lead Customer Service Representative - Walk In Center in Cornholme
Some tips for your application 🫡
Show Your Passion for Leadership: When you're writing your application, let your passion for leading a team shine through. Share examples of how you've successfully managed tasks or resolved issues in the past. We want to see that you’re not just looking for a job, but that you genuinely care about helping others succeed.
Be Detail-Oriented: Since this role involves maintaining accurate records and verifying deposits, make sure your application reflects your attention to detail. Double-check your spelling and grammar, and consider including specific metrics or achievements from previous roles that demonstrate your accuracy and dependability.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight the skills and experiences that align with the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for at TTEC.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you craft a standout application!
How to prepare for a job interview at TTEC
✨Know the Company Culture
Before your interview, take some time to research TTEC's values and culture. They pride themselves on being a Great Place to Work, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Lead Customer Service Representative, you'll need to demonstrate strong leadership qualities. Prepare specific examples of times when you've successfully led a team or resolved conflicts. Highlight your ability to delegate tasks effectively and support your team in achieving their goals.
✨Be Data Savvy
Since the role involves handling data entry and verifying nightly deposits, brush up on your MS Office skills, especially Excel. Be prepared to discuss your experience with data management and how you ensure accuracy in your work. This will show that you're detail-oriented and dependable.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common customer service challenges and how you would handle them. For instance, how would you deal with an escalated complaint? Practising your responses will help you feel more confident and articulate during the interview.
