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For Companies At a Glance
- Tasks: Help customers with their concerns and create exceptional experiences.
- Company: Join TTEC, a certified Great Place to Work with a supportive culture.
- Benefits: Starting wage of $15.50/hour, performance bonuses, and health benefits.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 6 months of customer service experience and a high school diploma.
- Other info: Inclusive environment with opportunities for professional development and community involvement.
The predicted salary is between 12 - 16 £ per hour.
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you’ll be a part of bringing humanity to business. Our Great Place to Work certification in the United States says it all!
This position requires you to reside within 75 miles of Portsmouth, VA. If chosen for the position, you'll be assigned to work onsite at 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504.
What You’ll Be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex concerns from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, be it face to face or over the phone, you’ll be the difference between their customer experience being just average or an exceptional one.
Typical Day
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
- 6 months or more of customer services experience
- High school diploma or equivalent
- Computer experience
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $15.50 per hour plus performance bonus and opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Customer Service Representative - Retail in Cornholme employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Retail in Cornholme
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TTEC. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling tricky situations during the interview. Plus, it’ll show TTEC that you’re ready to tackle challenges head-on!
✨Tip Number 3
Be yourself! TTEC values authenticity, so don’t be afraid to let your personality shine through. Share your passion for helping others and how you’ve made a difference in previous roles. They want to see the real you, not just a rehearsed version.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the resources we offer to help you succeed in your job search. Let’s get you started on this exciting journey together!
We think you need these skills to ace Customer Service Representative - Retail in Cornholme
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've made a difference for customers in the past – this will show us that you truly care about providing exceptional experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service expertise!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone but avoid slang or overly informal language. This balance will help us see your personality while also recognising your commitment to professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at TTEC
✨Know the Company
Before your interview, take some time to research TTEC. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complex issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers effectively.
✨Be Yourself
TTEC values authenticity and a caring nature. Don’t be afraid to let your personality shine through during the interview. Share your passion for helping others and how you can contribute to creating exceptional customer experiences.
