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- Tasks: Lead the design and implementation of AI self-service solutions for contact centres.
- Company: Join TTEC Digital, a Google Cloud Partner focused on exceptional employee and customer experiences.
- Benefits: Enjoy competitive salary, comprehensive benefits, and outstanding career development opportunities.
- Why this job: Make a real impact by shaping innovative AI solutions that enhance customer experiences.
- Qualifications: 8+ years in architecture, 4+ years with Google Dialog Flow, and strong coding skills required.
- Other info: Dynamic team environment with opportunities to manage projects and guide developers.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi‑platform, data‑informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
As an AI IVA / BOT Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full‑life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.
What you will be doing:
- Lead voice and digital AI Self‑Service solutions for large, multi‑location contact centers
- Design, develop and implement AI self‑service applications with Google CCAI
- Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
- Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
- Collaborate with project team members to provide input to conversation design specifications
- Integrate backend systems using web services, databases, and reporting
- Perform Unit Testing of developed code
- Assist with System and Functional Testing
What skills you will bring:
- 8+ years of architecture and design experience overall
- 4+ years of experience with Google Dialog Flow ES / CX
- 2+ years of technical hands-on experience with Google Cloud CCAI
- Google Certification a plus and/or badge completion required
- Knowledge of Cloud Services Architecture, Apigee, Vertex AI
- Ability to support multiple projects at the same time
- Experience in managing large multi‑site contact center implementations
- Experience managing and guiding developers or interest in doing so
- Experience in writing Solution Document Designs/specifications for IVA applications
- Experience with Speech‑to‑Text and Text‑to‑Speech services such as Nuance, Google and Amazon
- Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
- Must be able to work independently, be organized, self‑motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Experience developing solutions using Java, Python, R, HTML, JavaScript, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
- Support integrations with back‑end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
- Bachelor's degree required
Desired skills:
- Staff management
- 1 to 2 years Cisco CVP, WebexCCE / CC, UJet design and architecture experience
- VXML based IVR platforms such as CVP, GVP, AVP / AEP, Amazon Connect, Five9
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
AI IVA/BOT Architect - Google CCAI employer: TTEC
Contact Detail:
TTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI IVA/BOT Architect - Google CCAI
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TTEC Digital or similar companies. A friendly chat can open doors and give you insider info on the hiring process.
✨Tip Number 2
Prepare for interviews by practising common questions related to AI and CCAI. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your projects! Bring examples of your previous work, especially those involving Google CCAI or similar technologies. This will help demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace AI IVA/BOT Architect - Google CCAI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AI IVA/BOT Architect role. Highlight your experience with Google CCAI and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific technologies and tools you've worked with, especially those listed in the job description. We’re keen to see your hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at TTEC
✨Know Your Tech Inside Out
Make sure you’re well-versed in Google CCAI and the Vertex AI suite. Brush up on your knowledge of Google Dialog Flow ES/CX, as well as any relevant programming languages like Java, Python, and SQL. Being able to discuss specific projects where you've implemented these technologies will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles, especially in multi-site contact centre implementations. Think of examples where you led design decisions or integrated backend systems. This will demonstrate your ability to provide technical solutions that meet client needs.
✨Communicate Clearly and Confidently
Since this role involves interfacing with clients, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points. Good communication skills are key, so be ready to explain complex concepts in a way that's easy to understand.
✨Emphasise Team Collaboration
Highlight your experience working in teams, especially in project lead roles. Discuss how you’ve collaborated with team members to achieve project goals and how you can contribute to a positive team dynamic at TTEC Digital. A team player attitude is essential for this position!
