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For Companies At a Glance
- Tasks: Help customers resolve issues and provide exceptional service with empathy and professionalism.
- Company: Join TTEC, a certified Great Place to Work in the UK.
- Benefits: Earn £12.50 per hour, enjoy private medical insurance, and 25 days of annual leave.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 1+ year of customer service experience and strong communication skills.
- Other info: Be part of a supportive, inclusive team that values your growth.
Overview
Your potential has a place here with TTEC\’s award-winning employment experience. As a Customer Relations Case Specialist hybrid in Leeds, UK, you\’ll be a part of bringing humanity to business. Our Great Place to Work certification in the United Kingdom says it all!
What You\’ll Do
You have a passion for helping others and giving them peace of mind? The Customer Relations Case Specialist role is responsible for all aspects of the customer\’s issue, where you\’re interacting directly with customers/retailers of the brand to proactively investigate and resolve all cases in a timely manner. You\’ll be the difference between their customer experience being just average or an exceptional one.
Typical Day
- Provide an exceptional experience to displeased customers and network partners by showing empathy, understanding, and making informed decisions in a comprehensive, concise, and thorough manner
- Assume ownership of their case and ensure all communication is handled promptly and with a high level of professionalism.
- Communicate with all case stakeholders, including B2C, B2B and internal departments to ensure a satisfactory outcome to the case.
- Provide proactive coaching to partners to ensure knowledge gaps are closed.
- Participate in aged case reviews to ensure the timely resolution and appropriate escalation of cases when necessary. Prioritize effectively and resolve calls efficiently.
- 1+ year of customer service experience.
- Proven track record of turning cases of dissatisfied customers into a positive experience.
- Excellent time, workload management skills, and the ability to organize and prioritize.
- Diploma in Mathematics and English language or equivalent, paired with sufficient PC knowledge and applications.
- Strong interest or working knowledge of cars/commercial vehicles.
About TTEC
We\’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can\’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting 12.50 GBP per hour
- Performance bonus opportunities
- Private Medical Insurance from day one
- Paid Sick Leave
- 25 Days of Annual leave
- Bank holiday entitlement
You\’ll report to the Team Lead. You\’ll contribute to the success of the customer experience and the success of the team
Equal Opportunity Employer statements are included as part of the content: TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
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Customer Relations Case Specialist Hybrid in Leeds, UK employer: TTEC Ltd
Contact Detail:
TTEC Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Case Specialist Hybrid in Leeds, UK
✨Tip Number 1
Get to know the company culture! Before your interview, check out TTEC's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle difficult customers or tricky situations. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've turned a negative customer experience into a positive one. This is key for the Customer Relations Case Specialist role, and it’ll highlight your ability to connect with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relations Case Specialist Hybrid in Leeds, UK
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see how you can bring that caring nature to the role of Customer Relations Case Specialist.
Tailor Your CV: Make sure your CV is tailored to highlight your customer service experience and any relevant skills. We love seeing how your background aligns with what we do at TTEC!
Be Clear and Concise: In your written application, keep things clear and concise. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at TTEC Ltd
✨Know the Company Inside Out
Before your interview, take some time to research TTEC and their values. Understand their commitment to customer service and how they bring humanity to business. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Relations Case Specialist, empathy is key. Prepare examples from your past experiences where you've turned a dissatisfied customer into a happy one. Highlight how you listened, understood their concerns, and took action to resolve their issues effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific cases where you had to think on your feet. TTEC values proactive problem solvers, so share instances where you identified a problem, took ownership, and worked towards a solution. This will showcase your ability to handle customer issues efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and TTEC's approach to customer relations. This not only shows your interest but also helps you gauge if this is the right fit for you.