At a Glance
- Tasks: Lead AI deployment initiatives and ensure smooth rollouts for agents and customers.
- Company: Join Percepta, a global leader in customer experience solutions.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Other info: Be part of a diverse team that values humility, service, and collaboration.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge AI technology.
- Qualifications: 5+ years in deployment management and a Bachelor's degree in a related field.
The predicted salary is between 63000 - 77000 £ per year.
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm.
Salary: £48,600.00 per annum + Annual Performance Bonus
Location: Daventry, UK
At Percepta, we bring first-class service across each market we support. As Senior AI Solutions Deployment & Integrations Lead in Daventry, UK, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Senior AI Solutions Deployment & Integrations Lead owns Wave-level deployment readiness and execution for AI initiatives, making sure every rollout lands cleanly for the agents delivering it and the customers experiencing it. This role serves as the operational bridge between solution design and on-the-ground execution across assigned sites and regions, leading embedded AI validation and the technical go-live gate to confirm solutions are reliable before they reach agents and customers. In addition to deployment execution, this role leads site-level change management, coordinates with Operations leadership on agent and supervisor readiness, and documents deployment blueprints for replication across additional sites and Waves. This role reports to the Senior Manager, AI Solutions Product Owner, and partners closely with AI Enablement leadership, IT, and GLK training teams to keep rollouts on track across the UK, Philippines, and India.
Core Objectives
- Ensure every Wave-level AI rollout lands reliably for the agents delivering it and the customers experiencing it
- Confirm solutions clear the technical go-live gate before reaching agents and customers
- Keep agents and supervisors prepared and confident using new tools on live customer interactions
- Build repeatable deployment blueprints for scaling AI initiatives across sites and Waves
- Protect consistency of the customer experience across languages, dialects, and regional workflows
During a Typical Day, You’ll
- Deployment Readiness & Execution
- Own Wave-level deployment readiness and execution for AI initiatives across assigned sites and regions
- Lead embedded AI validation and the technical go-live gate, confirming solutions are reliable before they reach agents and customers
- Document deployment blueprints for replication across additional sites and Waves
- Deliver weekly status updates to the Sr. Manager, AI Solutions Product Owner and AI Enablement leadership
- Site Change Management & Agent Enablement
- Coordinate with site Operations leadership to confirm agent and supervisor availability and readiness ahead of go-live
- Lead site-level change management activities, ensuring agents and supervisors are prepared and confident using new tools on live customer interactions
- Serve as the on-the-ground voice for agent experience issues, escalating friction points before they affect adoption or customer outcomes
- Cross-Functional & Platform Coordination
- Partner with IT on platform readiness and CCaaS/CRM coordination
- Partner with GLK on training timing and content handoff
- Flag localization considerations, including language, dialect, and regional workflow variance, to protect consistency in the customer experience at scale
What You Bring to the Role
- Bachelor’s Degree in a related field
- 5+ years of experience in deployment management, implementation, or technical program management within a contact center or customer experience technology environment
- Experience managing multi-site rollouts across time zones, ideally spanning EU and NA or APAC
- Experience in automotive or other regulated contact center environments (Preferred)
- Prior experience with AI/automation pilot or Champion Sprint models (Preferred)
- Familiarity with CCaaS/CRM migration and stabilization windows (e.g., NICE, Dynamics, Salesforce)
- Strong Change Management skills, with experience briefing frontline supervisors and agents on new tools
- Comfortable operating with a high degree of autonomy and reporting cadence discipline (weekly updates, go/no-go gates)
- Bilingual or multilingual capability (Preferred), given multi-region site coverage
What You Can Expect
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
Success Metrics (First 6–12 Months)
- Wave rollouts consistently clear go/no-go gates and land cleanly on go-live dates across assigned sites
- Deployment blueprint adopted for replication across additional sites and Waves
- Strong agent and supervisor readiness and confidence scores ahead of go-live
- Reduced agent-experience escalations and friction points following launch
- Positive feedback from the Sr. Manager, AI Solutions Product Owner and AI Enablement leadership on reporting discipline and execution quality
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, we:
- Lead with Humility – We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.
- Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
- Leave it Better – We take ownership and leave every process, person, and place better than we found it.
- Win together - We succeed together by lifting each other up, influencing one another for the better, and ensuring everyone wins.
- Deliver Remarkable - We engage openly and with curiosity to co-create bold ideas that connect and inspire.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Senior AI Solutions Deployment & Integrations Lead in England employer: TTEC Holdings, Inc.
TTEC Holdings, Inc. is an attractive employer due to its focus on employee development and a unique work culture that values innovation. The company provides competitive salaries and performance bonuses, along with opportunities for career advancement in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AI Solutions Deployment & Integrations Lead in England
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at TTEC Holdings, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to TTEC Holdings, Inc..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like TTEC Holdings, Inc..
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like TTEC Holdings, Inc. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior AI Solutions Deployment & Integrations Lead in England
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at TTEC Holdings, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at TTEC Holdings, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at TTEC Holdings, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If TTEC Holdings, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
