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For Companies At a Glance
- Tasks: Drive new business revenue in CCaaS and digital customer experience transformation.
- Company: Join TTEC Digital, a global leader in customer experience innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Lead transformative projects and make a real impact in customer engagement.
- Qualifications: 7+ years in sales with proven success in cloud contact centre solutions.
- Other info: Collaborative culture with a focus on innovation and strategic partnerships.
The predicted salary is between 72000 - 108000 £ per year.
Join TTEC Digital as a leader who will drive new business revenue across the UK&I, focusing on modernising customer engagement through CCaaS, AI, and digital CX transformation.
About TTEC Digital
TTEC Digital is a global leader in Customer Experience transformation and cloud contact centre innovation, partnering with leading brands to deploy CCaaS, AI and CX solutions.
Key Responsibilities
- Generate new business revenue through the sale of multi‑vendor CCaaS and CX transformation solutions.
- Develop and manage relationships with C‑level stakeholders to position TTEC Digital as a trusted advisor in cloud contact centre and customer experience strategy.
- Collaborate with internal Business Development, Solution Architecture, and Delivery teams to design tailored solutions aligned to client goals.
- Partner with leading CCaaS technology providers (NICE, Genesys, Google, Cisco, etc.) to build joint go‑to‑market and co‑sell strategies.
- Lead the full sales process, from prospecting and qualification to proposal, negotiation, and closing, while maintaining accurate forecasting in Dynamics CRM.
- Build strong, collaborative relationships with vendor partner sales teams to maximise joint pipeline and new revenue opportunities.
- Present compelling proposals and RFP responses that demonstrate commercial acumen, innovation, and clear business value.
- Consistently meet or exceed new business revenue targets.
Qualifications
- 7+ years of experience in new business sales within the Contact Centre / CCaaS / Digital CX space.
- Proven success selling cloud contact centre and AI‑driven CX solutions across one or more leading vendor ecosystems (NICE, Genesys, Microsoft, Five9, Google, Cisco).
- Track record of closing multi‑year, multi‑million‑pound deals within Enterprise or Mid‑Market segments.
- Deep understanding of customer experience transformation, omnichannel engagement, and contact centre technology trends.
- Ability to build and maintain executive‑level relationships and influence strategic technology decisions.
- Experience leading complex bid teams and collaborating with cross‑functional stakeholders to deliver winning solutions.
- Strong consultative, outcome‑oriented selling skills, underpinned by a passion for customer experience and innovation.
- Excellent presentation, negotiation, and communication skills.
- Comfortable operating both independently and collaboratively within a high‑growth, fast‑evolving environment.
What You’ll Bring
Strategic vision, consultative sales expertise, and a proven track record of driving revenue growth in CCaaS and CX solutions.
About Us
TTEC Digital, part of TTEC Holdings Inc., employs over 1,800 people worldwide and is committed to delivering exceptional customer experiences through innovative technology solutions.
Vice President, Sales Executive – CCaaS (UK&I) employer: TTEC Digital
Contact Detail:
TTEC Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Sales Executive – CCaaS (UK&I)
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. Building relationships can open doors to opportunities that aren’t advertised.
✨Showcase Your Expertise
Don’t just talk about your experience; demonstrate it! Create a portfolio or case studies that highlight your successes in CCaaS and digital CX transformation. This will make you stand out when chatting with potential employers.
✨Leverage Social Media
Use platforms like LinkedIn to share insights, articles, or even your thoughts on industry trends. Engaging with content related to CCaaS and customer experience can position you as a thought leader and attract recruiters.
✨Apply Through Our Website
When you find a role that excites you, apply directly through our website! It shows your enthusiasm and gives us a chance to see your application first-hand. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Vice President, Sales Executive – CCaaS (UK&I)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Vice President, Sales Executive. Highlight your experience in CCaaS and digital CX transformation, and don’t forget to showcase those impressive multi-million-pound deals you've closed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your strategic vision aligns with TTEC Digital's goals. Be sure to mention any relevant partnerships with leading CCaaS technology providers.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. We love numbers! Share how you’ve consistently met or exceeded revenue targets and built strong relationships with C-level stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at TTEC Digital
✨Know Your Stuff
Before the interview, dive deep into TTEC Digital's offerings, especially around CCaaS and AI solutions. Familiarise yourself with their key partnerships and recent projects. This will not only show your genuine interest but also help you speak confidently about how your experience aligns with their needs.
✨Build Relationships
Since the role involves managing relationships with C-level stakeholders, practice articulating how you've successfully built and maintained such relationships in the past. Prepare examples that highlight your consultative selling skills and how you've influenced strategic decisions.
✨Showcase Your Success
Be ready to discuss your track record of closing multi-million-pound deals. Use specific metrics and outcomes to illustrate your achievements. This will demonstrate your capability to meet or exceed revenue targets, which is crucial for this role.
✨Engage Collaboratively
Highlight your experience working with cross-functional teams. Discuss how you've collaborated with business development, solution architecture, and delivery teams to create tailored solutions. This will show that you can thrive in a collaborative environment, which is essential for driving new business revenue.
