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For Companies At a Glance
- Tasks: Help businesses transform their customer experience with Dynamics 365 and Power Platform solutions.
- Company: Join TTEC Digital, a leader in employee-focused customer experience solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of tech innovation while making a real impact on customer experiences.
- Qualifications: 3+ years of Dynamics 365 experience and strong communication skills required.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Technical Consultant – D365 & Power Platform
Join to apply for the Technical Consultant – D365 & Power Platform role at TTEC Digital. Get AI-powered advice on this job and more exclusive features.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. We are recognized experts in providing Microsoft Dynamics cloud-based software products.
The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
Responsibilities
- Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
- Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
- Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
- Lead workshops with customers to understand their business requirements, document requirements and design appropriate solutions.
- Create Solution, Functional and Technical Specifications documentation for the project.
- Maintain a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
- Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
- Be flexible with time and capable of working in a process-oriented environment.
- Excellent communicator with the ability to operate within cross-functional teams.
Qualifications and Experience
- Bachelor’s degree in computer science, Engineering, or a related field.
- At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
- Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
- Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
- Previous experience in a consulting environment.
Location: London, England, United Kingdom
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Technical Consultant - D365 & Power Platform employer: TTEC Digital
Contact Detail:
TTEC Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant - D365 & Power Platform
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements related to Dynamics 365 and Power Platform. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the Technical Consultant role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Consultant - D365 & Power Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Consultant role. Highlight your experience with Dynamics 365 and Power Platform, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your background makes you the perfect fit for our team at TTEC Digital.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical challenges in the past. We love candidates who can think creatively and find innovative solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to see your application and get you on the path to joining our amazing team.
How to prepare for a job interview at TTEC Digital
✨Know Your Tech Inside Out
Make sure you have a solid grasp of Dynamics 365 and Power Platform. Brush up on the latest features and trends, as well as how they apply to customer experience solutions. Being able to discuss these in detail will show your expertise and passion for the role.
✨Showcase Your Communication Skills
Since this role involves presenting to clients, practice explaining complex technical concepts in simple terms. Use examples from your past experiences to demonstrate how you've effectively communicated with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think creatively. Prepare by thinking of specific challenges you've faced in previous roles and how you approached them, especially in a consulting environment.
✨Demonstrate Your Mentorship Abilities
Highlight any experience you have mentoring junior staff or leading workshops. This shows that you're not just a technical expert but also someone who can help grow the team and contribute to a positive work culture.
