Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead clients in transforming their customer service operations and designing future models.
- Company: Dynamic consultancy firm focused on customer experience excellence.
- Benefits: Competitive salary, comprehensive benefits, and educational assistance.
- Why this job: Make a real difference in customer service and enhance client experiences.
- Qualifications: 5+ years in contact centre roles with strong facilitation skills.
- Other info: Join a forward-thinking team with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A consultancy firm is seeking a Senior Consultant in Customer Experience Transformation to lead clients through major improvements in their customer service operations.
Responsibilities include:
- Auditing contact centre environments
- Designing future operating models
Candidates should have:
- Over 5 years of experience in contact centre roles
- Understanding of customer metrics
- Excellent facilitation skills
The role offers comprehensive benefits, including a competitive salary and educational assistance.
Senior CX Transformation Architect employer: TTEC Digital
Contact Detail:
TTEC Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Transformation Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the consultancy and customer experience space. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior CX Transformation Architect role.
✨Tip Number 2
Prepare for those interviews by brushing up on your facilitation skills. We recommend practising common interview questions related to customer metrics and contact centre operations. The more confident you are, the better you’ll shine!
✨Tip Number 3
Showcase your experience! When discussing your past roles, focus on specific achievements in customer service transformations. We want to hear about the impact you made and how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to lead clients in transforming their customer experience.
We think you need these skills to ace Senior CX Transformation Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre roles and showcases your understanding of customer metrics. We want to see how your skills align with the Senior CX Transformation Architect role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience transformation and how your facilitation skills can lead clients to success. Let us know what makes you the perfect fit!
Showcase Relevant Experience: When detailing your past roles, focus on specific achievements that demonstrate your ability to audit contact centre environments and design future operating models. We love seeing concrete examples of your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at TTEC Digital
✨Know Your Customer Metrics
Make sure you brush up on key customer metrics relevant to contact centres. Be ready to discuss how you've used these metrics in past roles to drive improvements. This shows you understand the core of customer experience transformation.
✨Showcase Your Facilitation Skills
Prepare examples that highlight your facilitation skills. Think about times when you led workshops or discussions that resulted in significant changes. This will demonstrate your ability to guide clients through complex transformations.
✨Understand the Consultancy Landscape
Research the consultancy firm and its approach to customer experience. Familiarise yourself with their recent projects or case studies. This knowledge will help you tailor your responses and show genuine interest in their work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with challenges in contact centre environments. This will showcase your analytical skills and strategic thinking.
