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For Companies At a Glance
- Tasks: Drive business revenue by generating new clients and expanding existing accounts.
- Company: Join TTEC Digital, a leader in customer experience solutions with a vibrant culture.
- Benefits: Enjoy a competitive salary, career growth, and the chance to work with Microsoft technologies.
- Why this job: Be part of a dynamic team transforming customer experiences across EMEA.
- Qualifications: 5+ years in sales with Microsoft technologies and strong relationship-building skills.
- Other info: Great Place To Work certified, fostering an amazing employee experience.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Sales Executive – Microsoft (EMEA) role at TTEC Digital
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is a place where employees know they can thrive.
The Team
The TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).
The Opportunity
There has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators to create a set of best-in-class practices under the TTEC Digital framework. We have built a branded, differentiated delivery model to now support larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.
Key tools in the sales resource kit include:
- sandcastlecx: our pre-sales environment for high-value clients that enables specific use case building and testing.
- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.
- surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring, cx platform hosting, cx innovation services.
As we expand across EMEA we are building a strong employee-centric culture supported by a proven leadership team and talented employees who are ready to engage existing and new clients hungry for our transformational CX solutions.
The Role
The Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manage corporate partner relationships with Microsoft which will drive revenue and mutual value.
Key Accountabilities
- Create joint target account strategies and marketing activities that result in new business.
- Develop strong relationships with Microsoft Leadership and Sales Representatives.
- Research, mine social media and identify strategic sales opportunities.
- Conduct opportunity assessments of clients and proactively develop account plans.
- Work collaboratively to build presentations that promote our unique selling points to prospects.
- Develop SOWs and RFPs that meet our established margin requirements.
- Integrate client, prospect and partner feedback to expand our offerings within our account.
- Maximize account value by widening our offerings within existing accounts.
- Present proposals to client decision makers for renewal and new business.
- Collaborate with your PMO and Practice to ensure clients realize a successful implementation.
- Partner with Client Account Managers to ensure a high degree of client satisfaction.
Competencies
- Strong interpersonal skills, integrity and honesty to support what is best for the client.
- Have a positive disposition with a result-oriented, problem-solving mindset.
- Be able to gain credibility in order to provide leadership to clients and your sales team.
- Understand and communicate technical concepts across all levels of an organization.
- Assess customer challenges and pain points.
- Develop consultative selling relationships with customers and partners.
- Demonstrate negotiation skills to overcome objections.
- Work independently and as part of a team to achieve desired outcomes.
Education And Experience
- Bachelor’s degree in Computer Science, MIS, or related field.
- Certification in CX-related Microsoft disciplines or possess the knowledge to become certified.
- Experience working directly with Microsoft to support client conversations.
- 5 years or more experience working with relevant Microsoft technologies in a sales environment.
- At least 3 years of experience leading bid and deal teams.
- Have 3 years of experience partnering with Microsoft across multiple commercial teams.
About Us
TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting
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Sales Executive – Microsoft (EMEA) employer: TTEC Digital
Contact Detail:
TTEC Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive – Microsoft (EMEA)
✨Tip Number 1
Network like a pro! Reach out to current employees at TTEC Digital on LinkedIn. Ask them about their experiences and any tips they might have for landing the Sales Executive role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching TTEC Digital's recent projects and achievements, especially in the Microsoft space. Show that you’re not just interested in the role but also passionate about the company’s mission and values.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your skills align with the job description. Highlight your experience with Microsoft technologies and how you can contribute to enhancing customer experience at TTEC Digital.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TTEC Digital team.
We think you need these skills to ace Sales Executive – Microsoft (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Executive role. Highlight your experience with Microsoft technologies and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills align with our mission at TTEC Digital. Keep it engaging and personal.
Showcase Your Interpersonal Skills: In sales, relationships are key! Make sure to highlight your strong interpersonal skills and any experiences where you've successfully built partnerships, especially with Microsoft or similar organisations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TTEC Digital
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure AI and Power Platform. Familiarise yourself with TTEC Digital's offerings and how they integrate with Microsoft solutions. This will show that you're not just interested in the role but also understand the technical landscape.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, particularly those involving consultative selling and relationship building. Be ready to share specific examples of how you've successfully developed account plans or collaborated with teams to drive revenue. This will highlight your ability to generate business effectively.
✨Research the Company Culture
Dive into TTEC Digital's employee-centric culture and their approach to customer experience. Understanding their values and mission will help you align your answers during the interview, demonstrating that you’re a good fit for their team and can contribute positively to their environment.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask your interviewers. Inquire about their strategies for expanding in EMEA or how they measure success in client relationships. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
