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For Companies At a Glance
- Tasks: Drive new business revenue in CCaaS and digital customer experience transformation.
- Company: Join TTEC Digital, a global leader in customer experience innovation.
- Benefits: Be part of a dynamic team with growth opportunities and a focus on innovation.
- Why this job: Lead transformative projects that modernise customer engagement and make a real impact.
- Qualifications: 7+ years in sales within Contact Centre or CCaaS, with a proven track record.
- Other info: Collaborate with top tech providers and work in a fast-paced, evolving environment.
The predicted salary is between 72000 - 108000 £ per year.
Join TTEC Digital as a leader who will drive new business revenue across the UK&I, focusing on modernising customer engagement through CCaaS, AI, and digital CX transformation.
About TTEC Digital
TTEC Digital is a global leader in Customer Experience transformation and cloud contact centre innovation, partnering with leading brands to deploy CCaaS, AI and CX solutions.
Key Responsibilities
- Generate new business revenue through the sale of multi‑vendor CCaaS and CX transformation solutions.
- Develop and manage relationships with C‑level stakeholders to position TTEC Digital as a trusted advisor in cloud contact centre and customer experience strategy.
- Collaborate with internal Business Development, Solution Architecture, and Delivery teams to design tailored solutions aligned to client goals.
- Partner with leading CCaaS technology providers (NICE, Genesys, Google, Cisco, etc.) to build joint go‑to‑market and co‑sell strategies.
- Lead the full sales process, from prospecting and qualification to proposal, negotiation, and closing, while maintaining accurate forecasting in Dynamics CRM.
- Build strong, collaborative relationships with vendor partner sales teams to maximise joint pipeline and new revenue opportunities.
- Present compelling proposals and RFP responses that demonstrate commercial acumen, innovation, and clear business value.
- Consistently meet or exceed new business revenue targets.
Qualifications
- 7+ years of experience in new business sales within the Contact Centre / CCaaS / Digital CX space.
- Proven success selling cloud contact centre and AI‑driven CX solutions across one or more leading vendor ecosystems (NICE, Genesys, Microsoft, Five9, Google, Cisco).
- Track record of closing multi‑year, multi‑million‑pound deals within Enterprise or Mid‑Market segments.
- Deep understanding of customer experience transformation, omnichannel engagement, and contact centre technology trends.
- Ability to build and maintain executive‑level relationships and influence strategic technology decisions.
- Experience leading complex bid teams and collaborating with cross‑functional stakeholders to deliver winning solutions.
- Strong consultative, outcome‑oriented selling skills, underpinned by a passion for customer experience and innovation.
- Excellent presentation, negotiation, and communication skills.
- Comfortable operating both independently and collaboratively within a high‑growth, fast‑evolving environment.
What You’ll Bring
Strategic vision, consultative sales expertise, and a proven track record of driving revenue growth in CCaaS and CX solutions.
About Us
TTEC Digital, part of TTEC Holdings Inc., employs over 1,800 people worldwide and is committed to delivering exceptional customer experiences through innovative technology solutions.
Vice President, Sales Executive – CCaaS (UK&I) in London employer: TTEC Digital
Contact Detail:
TTEC Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Sales Executive – CCaaS (UK&I) in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. Building relationships can open doors to opportunities that aren’t advertised.
✨Showcase Your Expertise
Don’t just talk about your experience; demonstrate it! Share insights on LinkedIn or write articles about trends in CCaaS and digital CX. This positions you as a thought leader and attracts attention from potential employers.
✨Ace the Interview
Prepare for interviews by researching the company and its competitors. Be ready to discuss how your skills align with their goals, especially in driving revenue through innovative solutions. Confidence is key!
✨Apply Through Our Website
When you find a role that excites you, apply directly through our website. It shows your enthusiasm and gives us a chance to see your application first-hand. Let’s get you on board!
We think you need these skills to ace Vice President, Sales Executive – CCaaS (UK&I) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Vice President, Sales Executive. Highlight your experience in CCaaS and digital CX transformation, and don’t forget to showcase those impressive multi-million-pound deals you've closed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your strategic vision aligns with TTEC Digital’s goals. Be sure to mention any relevant partnerships with leading CCaaS providers.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. We love numbers! Share how you’ve driven revenue growth and built strong relationships with C-level stakeholders in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TTEC Digital
✨Know Your CCaaS Inside Out
Make sure you’re well-versed in the latest trends and technologies in CCaaS and digital customer experience. Familiarise yourself with key players like NICE, Genesys, and Google, and be ready to discuss how these solutions can transform customer engagement.
✨Build Relationships Before the Interview
Since this role involves managing relationships with C-level stakeholders, try to connect with current or former employees on LinkedIn. This can give you insights into the company culture and help you tailor your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your consultative selling skills and ability to lead complex bids. Prepare specific examples from your past experiences where you successfully closed multi-million-pound deals or collaborated with cross-functional teams.
✨Showcase Your Presentation Skills
As a Vice President, you'll need to present compelling proposals. Practice delivering a mock presentation on a relevant topic, focusing on clarity and engagement. This will demonstrate your communication skills and ability to convey business value effectively.
