At a Glance
- Tasks: Lead transformative CX projects and ensure impactful delivery for clients.
- Company: Join TTEC Digital, a leader in customer experience innovation.
- Benefits: Opportunity for long-term role, competitive salary, and professional growth.
- Other info: Dynamic team environment with opportunities to innovate and grow.
- Why this job: Make a real difference in customer experience and work with cutting-edge technology.
- Qualifications: 5+ years in project management with a focus on CX and digital transformation.
The predicted salary is between 60000 - 75000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
About the Role
We’re looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate.
You’ll lead high-impact CX and digital transformation projects ensuring delivery doesn’t stop at go-live, but translates into real business outcomes such as improved customer experience, reduced cost to serve, and increased operational efficiency. You’ll work across people, process, and technology, partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable, sustainable change.
Why Join Us
- Work on cutting-edge CX and AI-driven transformation programmes
- Exposure to enterprise clients and senior stakeholders
- Strong focus on outcomes, value, and impact, not just delivery
- Join a team that blends consulting, delivery, and innovation
What you'll be doing:
- Lead end-to-end delivery of CX and technology projects across multiple workstreams
- Own project plans, timelines, RAID logs, and dependency management
- Coordinate cross-functional teams (business, technology, vendors)
- Run governance forums and support SteerCo / executive updates
- Track delivery against scope, budget, and expected outcomes
- Proactively identify and escalate risks, issues, and trade-offs
- Ensure solutions land effectively and support adoption and change
- Maintain strong stakeholder alignment across client and internal teams
Governance, Alignment & Project Portfolio Delivery
- Translate scope into clear delivery plans, milestones and measurable outcomes, not just activities
- Support programme sequencing, dependencies and priorities to maximise value
- Identify and challenge overlaps, redundancies or competing priorities, so that you contribute to creating a single, joined‑up delivery roadmap
- Coordinate timelines, resources, and dependencies across multiple workstreams and suppliers
Apply agile and hybrid methodologies to:
- Enable speed where it adds value
- Maintain control, predictability, and commercial discipline
- Lead governance forums that are decision‑focused, not just reporting‑driven
- Drive alignment across business, technology, and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business
- Spot opportunities to expand services through emerging needs and priorities
Value & Financial Accountability
- Manage the project commercials including:
- Forecasting, invoicing, margin, and resources
- Proactive identification of pressure points
- Maintain focus on value tracking and benefits realisation at project / portfolio level
- Surface risks to value early and enable data‑driven decision making
Technology and Platform Awareness
- Work closely with technical and architecture teams to ensure delivery feasibility
- Manage risks across integrations, platforms, and third-party vendors
- Support delivery across CX platforms, contact centre technologies, and digital initiatives
- Identify patterns, risks, and scaling opportunities across initiatives
Relationship Building & Communication
- Act as the primary client interface and trusted delivery partner, building strong, outcome‑focused relationships across business, technology and executive stakeholders
- Establish and lead clear, structured communication and governance, ensuring stakeholders are consistently informed, engaged and aligned throughout delivery
- Drive proactive, transparent communication of progress, risks and trade‑offs, enabling timely decisions and maintaining confidence at all levels
- Actively engage, challenge and influence stakeholders, ensuring expectations are managed, decisions are informed, and outcomes remain aligned to business objectives
Skills and experience you will bring:
- 5+ years’ experience project management experience, preferably in a professional services environment.
- Experience coordinating multi-discipline teams, preferably working in multinational and in onshore/offshore project set ups
- Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes
- Structured thinking and problem-solving skills
Desirable
- Experience with CCaaS, AI, automation, or enterprise CX platform implementations
- Certifications such as PMP, PRINCE2, Agile / Scrum
- An interest in CX innovation, AI and continuous improvement
Senior Project Manager in London employer: TTEC Digital
At TTEC Digital, we pride ourselves on fostering a dynamic work environment where employees are empowered to thrive and contribute to meaningful customer experiences. As a Senior Project Manager, you will have the opportunity to lead innovative CX and digital transformation projects while collaborating with diverse teams and stakeholders. Our commitment to employee growth, coupled with exposure to cutting-edge technologies and enterprise clients, makes TTEC Digital an exceptional place to advance your career in a supportive and outcome-focused culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like TTEC Digital. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at TTEC Digital.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at TTEC Digital.
We think you need these skills to ace Senior Project Manager in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at TTEC Digital and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at TTEC Digital
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like TTEC Digital will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to TTEC Digital.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at TTEC Digital.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at TTEC Digital. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
