At a Glance
- Tasks: Drive new business growth in CCaaS and customer experience solutions.
- Company: Join TTEC Digital, a leader in customer experience technology.
- Benefits: Competitive salary, commission, health benefits, and career growth opportunities.
- Other info: Exciting role with a hunter mentality and opportunities to work with top tech partners.
- Why this job: Be part of a dynamic team transforming customer engagement with innovative tech.
- Qualifications: 10+ years in consultative solution selling and strong relationship-building skills.
The predicted salary is between 100000 - 140000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is a leading global customer experience (CX) technology and services partner, helping organizations modernize customer engagement through cloud contact center, AI, automation, and digital transformation solutions. We partner with industry-leading technology providers including NICE, Genesys, Microsoft, Cisco, Google, Five9, and Zoom to deliver innovative Contact Center as a Service (CCaaS), AI-powered customer experience, workforce optimization, and managed services solutions.
As organizations continue to transform how they engage customers, TTEC Digital is uniquely positioned to help clients design, implement, optimize, and support modern CX ecosystems that drive measurable business outcomes.
Position Overview
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio. This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles. Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
Key Responsibilities
- Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
- Develop and execute strategic account plans to identify and penetrate target accounts
- Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
- Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
- Lead complex sales cycles from initial discovery through contract negotiation and close
- Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
- Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
- Manage sales opportunities, forecasting, and pipeline activity within CRM systems
- Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
- Consistently achieve or exceed annual revenue and quota targets
- Establish trusted advisor relationships with customers and technology partners
Required Qualifications
- 10+ years of mid market to enterprise level consultative solution-selling experience
- 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
- Proven success generating net-new business opportunities and closing complex enterprise deals
- Demonstrated track record achieving or exceeding sales quotas
- Experience managing multi-stakeholder sales processes with enterprise organizations
- Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
- Ability to engage executive decision-makers and influence business outcomes
- Experience coordinating cross-functional teams throughout the sales process
- Strong presentation, negotiation, communication, and relationship-building skills
Preferred Qualifications
- Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
- Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
- Established relationships with enterprise contact center, customer experience, IT, and operations leaders.
What Makes Someone Successful in This Role
- Hunter mentality with a passion for creating opportunities
- Self-starter who operates effectively with minimal direction
- Strong business acumen and consultative selling skills
- Highly organized with disciplined pipeline management
- Comfortable navigating ambiguity and building new markets
- Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations
Compensation & Benefits
TTEC Digital offers a competitive compensation package including base salary, commission, comprehensive health benefits, retirement savings programs, paid time off, and opportunities for career growth within a global customer experience leader. £100,000 - £140,000 a year.
Sales Executive - UK - CCAAS Solutions in London employer: TTEC Digital
At TTEC Digital, we prioritise employee well-being and growth, fostering a collaborative work culture that empowers our team to thrive. As a Principal Consultant in our AWS Professional Services practice, you'll engage in transformative projects with global impact, while enjoying benefits like flexible time off, comprehensive health coverage, and opportunities for professional development. Join us in shaping the future of customer experience through innovative cloud solutions in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive - UK - CCAAS Solutions in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Executive - UK - CCAAS Solutions at TTEC Digital, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including TTEC Digital. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Executive - UK - CCAAS Solutions. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Executive - UK - CCAAS Solutions in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for TTEC Digital:When writing your cover letter, make sure to tailor your message specifically for TTEC Digital. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at TTEC Digital
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show TTEC Digital that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show TTEC Digital that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with TTEC Digital’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
