At a Glance
- Tasks: Drive new business revenue by selling innovative CCaaS and CX solutions.
- Company: Join TTEC Digital, a global leader in customer experience and digital transformation.
- Benefits: Enjoy competitive salary, performance bonuses, 25 days leave, and private healthcare.
- Other info: Remote work with travel; excellent career growth in a diverse, inclusive culture.
- Why this job: Make a real impact on customer experiences for top global brands.
- Qualifications: 4+ years in sales within CCaaS or digital CX, with strong negotiation skills.
The predicted salary is between 36000 - 60000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens.
As we continue to expand across EMEA, we're growing a passionate, people‐first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences. TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top‐tier partnerships with major technology providers including Nice, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi‐vendor, best‐of‐breed cloud contact centres and AI solutions.
The New Business Sales Director - CCaaS Solutions is a sole contributor responsible for driving new business revenue across the UK&I. This role focuses on the execution of the sales cycle: identifying, qualifying, and closing opportunities with Enterprise and Mid‐Market clients modernising their customer engagement through CCaaS and digital CX transformation.
You will execute the full sales lifecycle, from qualification through to contract closure, collaborating closely with internal Solution Architecture and Delivery teams to implement market‐leading cloud contact centre solutions. This is a consultative sales role requiring strong practical knowledge of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.).
Key Responsibilities
- Generate new business revenue through the hands‐on sale of multi‐vendor CCaaS and CX transformation solutions
- Engage with client stakeholders to qualify needs and position TTEC Digital's proven CCaaS and CX services and solutions
- Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
- Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co‐sell opportunities
- Execute the full sales process, from qualification and solution demonstration to negotiation and closing
- Maintain accurate sales forecasting and pipeline management in Dynamics CRM
- Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
- Consistently meet or exceed new business revenue target
What You Bring To The Role
- 4+ years' experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
- Proven success selling cloud contact centre and AI‐driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
- Track record of executing and closing multi‐year, multi‐million‐pound deals within Enterprise or Mid‐Market segments
- Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
- Ability to build and maintain client relationships at the decision‐maker levels
- Experience in organising and leading complex bid response teams and collaborating with internal cross‐functional stakeholders to deliver winning solutions
- Strong execution‐oriented and outcome‐focused selling skills, underpinned by a passion for customer experience and innovation
- Excellent presentation, negotiation, and communication skills
What We Offer
- Competitive salary and performance‐based bonus structure
- 25 days' annual leave
- 5% pension contribution
- Private healthcare and life assurance
- Remote‐based contract (with travel as required)
- Career development in a high‐growth, award‐winning global CX organization
Why TTEC Digital?
At TTEC Digital, we combine the power of people and technology to create experiences that matter. As a global leader in digital customer experience and CCaaS innovation, you'll be part of a team that delivers measurable impact for some of the world's most recognised brands.
We are an equal opportunity employer committed to building a diverse, inclusive, and supportive workplace that reflects the communities we serve. Every voice is valued and every employee is empowered to bring their authentic self to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Director - Sales Executive: CCaaS, UK&I in London employer: TTEC Digital
At TTEC Digital, we pride ourselves on fostering a people-first culture that empowers employees to thrive while driving innovation in customer experience solutions. With competitive salaries, generous annual leave, and a commitment to career development within a high-growth global organisation, our remote-based roles offer flexibility and the opportunity to work with leading technology partners. Join us in creating meaningful experiences for clients and their customers, all while being part of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Sales Executive: CCaaS, UK&I in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CCaaS and CX space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Prepare for those interviews by researching TTEC Digital and their CCaaS solutions. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your pitch! Be ready to articulate your sales successes and how you've driven revenue in previous roles. Use specific examples that highlight your consultative selling skills and knowledge of CCaaS platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Director - Sales Executive: CCaaS, UK&I in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director - Sales Executive role. Highlight your experience in CCaaS and digital CX transformation, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven new business revenue or closed significant deals in the past. We love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Don’t be afraid to show us your passion for customer experience!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at TTEC Digital
✨Know Your CCaaS Inside Out
Make sure you have a solid understanding of the CCaaS platforms mentioned in the job description, like NICE, Genesys, and Five9. Be ready to discuss how these technologies can transform customer engagement and share examples from your past experiences.
✨Showcase Your Sales Success
Prepare to talk about your previous sales achievements, especially any multi-million-pound deals you've closed. Use specific metrics to highlight your success and demonstrate how you can replicate that at TTEC Digital.
✨Engage with the Company Culture
Familiarise yourself with TTEC Digital's people-first culture and mission. During the interview, express how your values align with theirs and how you can contribute to their goal of enhancing customer experiences through digital transformation.
✨Prepare for Collaborative Scenarios
Since this role involves working closely with internal teams, think of examples where you've successfully collaborated with cross-functional stakeholders. Be ready to discuss how you can bring teams together to deliver winning solutions for clients.
