At a Glance
- Tasks: Transform customer experiences and enhance contact centre operations with a dynamic team.
- Company: Join TTEC Digital, a leader in customer experience innovation.
- Benefits: Gain valuable experience with potential for long-term career growth.
- Other info: Exciting opportunity to collaborate with diverse stakeholders and technologies.
- Why this job: Make a real difference in customer and agent experiences while developing your skills.
- Qualifications: Experience in contact centre operations and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
TTEC Digital is seeking a Customer Experience (CX) Senior Consultant to support contact centre and CX transformation programmes. This role starts as a 6-month fixed-term contract, with potential for a longer-term position.
You will work as part of a team to improve customer and agent experiences, collaborating with various stakeholders and technologies.
The ideal candidate will have experience in contact centre operations and CX improvement, along with strong analytical and stakeholder management skills.
CX Transformation Consultant – 6-Month Engagement employer: TTEC Digital
At TTEC Digital, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a CX Transformation Consultant, you will have the opportunity to engage in meaningful projects that directly impact customer experiences while collaborating with a diverse team of professionals. Our commitment to innovation and excellence, combined with the potential for long-term career advancement, makes TTEC Digital an exceptional employer for those looking to make a difference in the field of customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land CX Transformation Consultant – 6-Month Engagement
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research TTEC Digital and their approach to CX transformation. Be ready to discuss how your experience aligns with their goals and how you can contribute to improving customer and agent experiences.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive CX improvements in past roles. This will demonstrate your ability to make informed decisions that enhance customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX Transformation Consultant – 6-Month Engagement
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in contact centre operations and CX improvement. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, make sure to include examples of how you've used data to drive decisions or improve processes in your previous roles. We’re all about data-driven insights at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at TTEC Digital
✨Know Your CX Stuff
Make sure you brush up on your knowledge of customer experience and contact centre operations. Familiarise yourself with the latest trends and technologies in CX transformation, as this will show your passion and expertise during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used analytical skills to improve customer or agent experiences. Think about metrics you've tracked or improvements you've implemented, as this will demonstrate your ability to drive results.
✨Stakeholder Management is Key
Be ready to talk about your experience working with various stakeholders. Highlight how you've successfully collaborated with different teams or departments to achieve a common goal, as this role will require strong interpersonal skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about TTEC Digital's current CX initiatives or challenges they face. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of the industry and the company's goals.
