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- Tasks: Design and develop innovative conversational AI solutions using Google CCAI.
- Company: Join TTEC Digital, a leader in empowering employees for exceptional customer experiences.
- Benefits: Enjoy a fully remote role with competitive salary and professional growth opportunities.
- Why this job: Make a real impact by creating elegant AI-driven customer experiences.
- Qualifications: 5 years in conversational design and strong communication skills required.
- Other info: Fast-paced environment with autonomy and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same: a place where employees know they can thrive. We believe exceptional customer experiences begin with empowered employees.
TTEC Digital is seeking a Conversational AI Designer who is passionate about solving customer problems and creating experiences that are elegant and effective. This individual will define design and refine frictionless end-to-end service and support experiences across voice and digital channels leveraging AI and Gen AI technology across Google's CCAI tech stack. The ideal candidate thrives in fast-paced environments and enjoys autonomy. This role requires independent ownership of projects, strong client-facing skills, and the ability to navigate ambiguity with confidence. Candidates should be comfortable managing multiple priorities and proactively seeking clarity when needed. This is a 100% remote opportunity!
What you'll be doing:
- Design and develop conversational AI solutions using Google CCAI.
- Interface with clients to develop user journeys/experiences and influence decision-making as it relates to defining impactful experiences via AI.
- Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI.
- Create and promote conversation design best practice standards, reusable design patterns, and processes.
- Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
- Apply concepts and practices related to NLP/NLU, sentiment analysis, intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
- Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
- Participate in playback sessions, QA reviews, and go-live support.
- Analyze data to identify trends and optimize conversational performance.
- Support ongoing monitoring and iterative improvements of deployed AI products.
- Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience.
Skills and experience you will bring:
- 5 years of experience in conversational design, ideally in fast-paced environments.
- Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.
- Familiarity with Gen AI design (prompt engineering, chaining, etc.).
- Strong grasp of NLP fundamentals and machine learning concepts.
- Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work.
- Ability to work independently with minimal guidance.
- Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment.
- Strong interpersonal skills with the ability to listen and build rapport with various clients and teams.
- Bachelor's Degree in HCI, technology design program, or direct and applicable work experience.
Desired skills (not required):
- Master's degree or PhD in computer science, computational linguistics, human-computer interaction, user interface design, or other related technical or quantitative field from an accredited college or university.
- Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment.
- Experience in design thinking workshops, extracting human-centered insights from key stakeholders, SMEs, and users, facilitating ideation and aligning vision.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Conversational AI Designer employer: TTEC Digital
Contact Detail:
TTEC Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversational AI Designer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those at TTEC Digital. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your conversational AI designs. Use real examples or mock projects to demonstrate your expertise with Google CCAI and other tools mentioned in the job description.
✨Tip Number 3
Prepare for the interview by practising common questions related to conversational design and AI. Think about how you can articulate your experience in a way that aligns with TTEC Digital's mission of empowering employees and enhancing customer experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at TTEC Digital.
We think you need these skills to ace Conversational AI Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Conversational AI Designer role. Highlight your experience with Google CCAI and any relevant projects that showcase your skills in conversational design. We want to see how you can bring value to our team!
Showcase Your Passion: In your application, let us know why you're passionate about creating exceptional customer experiences through AI. Share specific examples of how you've solved customer problems in the past. We love candidates who are genuinely excited about what they do!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, especially in a role focused on designing effective interactions.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a quality we admire!
How to prepare for a job interview at TTEC Digital
✨Know Your AI Stuff
Make sure you brush up on your knowledge of conversational AI and the specific tools mentioned in the job description, like Google Dialogflow and NLP fundamentals. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can leverage them effectively.
✨Showcase Your Design Process
Prepare to talk about your design process for conversational AI solutions. Bring examples of user journeys or prototypes you've created in the past. This will help demonstrate your ability to create elegant and effective experiences, which is key for this role.
✨Client Interaction Skills
Since this role involves interfacing with clients, practice articulating how you've influenced decision-making in previous projects. Highlight your strong interpersonal skills and give examples of how you've built rapport with clients to ensure their needs are met.
✨Embrace Ambiguity
Be ready to discuss how you navigate ambiguity in fast-paced environments. Share specific instances where you've taken ownership of projects and proactively sought clarity. This will show that you thrive under pressure and can manage multiple priorities effectively.
