At a Glance
- Tasks: Develop and enhance conversational AI chat bot solutions for client projects.
- Company: Join TTEC Digital, a leader in customer experience innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and mentorship.
- Why this job: Make an impact by creating cutting-edge AI solutions that enhance customer experiences.
- Qualifications: 3+ years in software development and experience with NLP systems required.
The predicted salary is between 70000 - 90000 £ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform.
This is a hands-on, technical role for individuals skilled in technical development experience.
You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software.
Technical experience with various call center technologies including NICE CXone, IVR/ACD, Vo IP, Email, SMS, and Chat systems will be beneficial.
Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
- What You\'ll Be Doing
- Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
- Work as a member of the TTEC Digital project team to enhance and improve software written in Java Script.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Perform system analysis and project management duties for the successful completion of a project.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Mitigating and resolving code errors for development and future concepts.
- What You\'ll Bring to the Role
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (Java Script, Python, Java), and testing of real time systems.
- 5+ years Java Script experience.
- Experience with products such as Dialog Flow, Kore. ai, Cognigy, Amazon Lex or Omilia.
- Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
- Contact Center as a Service (CCaa S), NICE CXone and CXone Studio experience is nice to have
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.
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Conversational AI Chat Bot Developer, Cognigy employer: TTEC Digital
TTEC Digital is an exceptional employer that fosters a collaborative and innovative work culture, where skilled professionals can thrive in designing cutting-edge cloud-based solutions. Located in the vibrant UK market, we offer extensive employee growth opportunities, competitive benefits, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in technology.
