Senior CCaaS Architect | CX Transformation Leader in City of London

A leading technology company in the UK is actively seeking a Principal Architect to engineer and design complex Contact Center applications. The successful candidate will have extensive experience in NICE CXone development, oversee API integrations, and work with both technical and non-technical stakeholders. Ideal applicants will have over 10 years in Contact Center environments and a Bachelor\’s degree in IT or related fields. This full-time position offers the opportunity to mentor junior consultants and lead projects autonomously.
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