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- Tasks: Join us as a Salesforce Business Analyst, optimising sales processes and enhancing systems automation.
- Company: Be part of a dynamic IT Business Applications team in a leading SaaS environment.
- Benefits: Enjoy hybrid work options and the chance to collaborate with diverse teams.
- Why this job: Shape the future of sales experiences while driving impactful solutions in a creative role.
- Qualifications: 10+ years in business systems analysis with strong Salesforce expertise required.
- Other info: Contract position inside IR35, based in London.
The predicted salary is between 54000 - 84000 £ per year.
Position: Contract (Inside IR35)
Location: London (Hybrid)
We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, account, contact, opportunity management and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Sales, Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience.
Responsibilities:
- Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architectures
- Demonstrate expertise in Salesforce Communications Cloud modules like ESM, EPC, IOM, Omniscripts etc.
- Collaborate with cross-functional teams to identify and document business requirements
- Design and develop comprehensive Salesforce solutions that address complex business challenges
- Manage end-to-end Salesforce configuration, customization, and integration projects
- Conduct thorough gap analysis and develop innovative solutions to meet business needs
- Create and maintain technical documentation, process flows, and system diagrams
- Develop and deliver training materials and conduct training sessions for users
- Monitor system performance and recommend continuous improvement strategies
- Build POCs and demonstrate to stakeholders the new Salesforce feature releases
- Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to
- Map Business requirements to Salesforce standard OOTB features
- Identify recurring issues that will drive system improvements and maintain run book
- Work collaboratively and closely with Onshore and Offshore Developers during the execution phase
Required Skills:
- Minimum 10+ years of experience as a business systems analyst on the Salesforce platform
- Minimum 5+ years of experience in Sales Cloud, CPQ, and Experience Cloud.
- Experience of Salesforce Industries Clouds especially in Communication cloud
- Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management, Quote & Forecasting, etc.
- Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc.
- Strong Knowledge of Einstein, Prompt Builder, and Agentforce
- Good understanding of Einstein Analytics
- Excellent problem-solving skills
- Proven ability to achieve challenging goals and objectives
- Strong communication skills - verbal, written, and listening
- Fair, objective, and data-driven in decision making
- Experience with Salesforce managed packages
- Must have Salesforce Sales Cloud certification
- 4-year Degree in BS/BA, MIS or comparable technical degree
Contact Detail:
TTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst (Sales & CPQ)
✨Tip Number 1
Familiarise yourself with the specific Salesforce modules mentioned in the job description, such as Sales Cloud and CPQ. Having a solid understanding of these areas will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Salesforce Business Analysts, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised business processes in previous roles. Highlighting your problem-solving skills and ability to implement effective solutions will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on the latest Salesforce features and enhancements. Being knowledgeable about recent updates can set you apart from other candidates and show your commitment to continuous learning in the Salesforce ecosystem.
We think you need these skills to ace Salesforce Business Analyst (Sales & CPQ)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce, particularly in Sales Cloud and CPQ. Use specific examples of past projects where you optimised business processes or implemented Salesforce solutions.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving skills and your ability to collaborate with cross-functional teams. Mention any relevant certifications, such as the Salesforce Sales Cloud certification, and how they relate to the role.
Showcase Relevant Experience: When detailing your work history, focus on your 10+ years of experience as a business systems analyst. Highlight specific achievements related to lead management, opportunity management, and system improvements that align with the job description.
Prepare for Technical Questions: Be ready to discuss your hands-on experience with Salesforce configuration, Flows, and validation rules during the interview process. Prepare examples of how you've used these skills to solve complex business challenges.
How to prepare for a job interview at TTC Group
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce Sales Cloud, CPQ, and Experience Cloud during the interview. Be prepared to discuss specific projects where you've implemented these tools and how they contributed to business process optimisation.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex business challenges you've faced and how you approached them using Salesforce solutions. This will showcase your ability to think creatively and provide innovative solutions, which is crucial for this role.
✨Understand the Business Context
Familiarise yourself with the company's sales processes and how Salesforce can enhance them. Being able to discuss how you would improve lead to quote processes will demonstrate your understanding of the role's responsibilities.
✨Prepare for Technical Questions
Expect questions about Salesforce configuration, customisation, and integration. Brush up on your knowledge of Flows, validation rules, and other technical aspects to confidently answer any queries related to system performance and improvements.
