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- Tasks: Lead a team to deliver exceptional onboarding experiences for clients.
- Company: Join Think Eleven, a growing tech company with a positive culture.
- Benefits: Up to £45,000 salary, flexible working, 25 days holiday, and more.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Make a real impact by driving transformational change in client onboarding.
- Qualifications: Experience in implementation or project management and strong leadership skills.
The predicted salary is between 40000 - 45000 £ per year.
Organisation: Think Eleven Limited
Reporting to: Managing Director
Location: Spectrum 5, Spectrum Business Park, Co. Durham, SR7 7TT
Terms: Permanent, 37.5 hours per week
Salary: Up to £45,000 p.a. depending on experience
Benefits:
- At least 80% (4:1) office-based with flexible & hybrid working
- 25 days holiday plus 8 statutory bank holidays
- Company Pension
- Additional benefits including Westfield Heath, Death in Service and Tusker
- Volunteering Day
- Free onsite parking
- Free refreshments
- Training & development as required
- Shared rewards
- Team social events
About Think Eleven Limited, Part of TTC Group:
Think Eleven create and host web-based training, skills & competency management software (SkillStation). We work with some of the world’s most recognisable brands such as Rolls‑Royce, Siemens Energy, and many others. Our USP is the combination of SkillStation, plus our expertise in Competency Management and helping our clients develop a transformational Competency Framework, which is then migrated into their SkillStation account.
Our company name originated from client feedback where we scored eleven out of ten. Our approach and culture are founded on positive behaviours and values that we exhibit both internally and externally. We are experiencing strong growth from UK and overseas markets and exciting challenges with each new client, hence the need for this and other important roles.
The successful candidate will have the right cultural and behavioural alignment, in addition to the knowledge, skills, competencies and experience required to drive our business forward. You will play an important role in supporting the growth and change within our business, joining a busy department on a journey of transformational change.
The Role:
You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey.
Key Responsibilities:
- Lead, coach, and develop a team of implementation specialists
- Set performance goals, conduct reviews, and support professional development
- Allocate resources effectively across projects
- Oversee end‑to‑end implementation projects from planning to delivery
- Ensure timelines, budgets, and deliverables are met
- Identify risks and implement mitigation strategies
- Act as a senior point of contact for clients during implementations
- Build strong relationships with clients and internal teams (e.g., sales, product, support)
- Manage expectations and ensure clear communication throughout projects
- Maximise customer retention through ongoing service delivery
- Develop and optimise implementation processes, tools, and methodologies
- Drive efficiency, scalability, and consistency across projects
- Monitor KPIs and continuously improve team performance
- Ensure all implementations meet quality standards and business requirements
- Conduct post‑implementation reviews and gather feedback
- Resolve escalations and complex issues
- Provide regular updates to senior leadership on project status and team performance
- Contribute to strategic planning and growth initiatives
- Support pre‑sales activities where implementation expertise is required
Key Skills & Experience:
- Proven experience in implementation, project management, or delivery roles
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities, demonstrated in customer facing roles
- Experience with project management methodologies (e.g., Agile, PRINCE2)
- Strong problem‑solving and decision‑making skills
- Ability to manage multiple projects simultaneously
- Data‑driven mindset with experience tracking KPIs
Desirable Qualifications:
- Degree in Business, IT, or a related field
- Project management certification (e.g., PMP, PRINCE2, Agile)
- Experience in industry‑specific tools/software
Key Competencies:
- Leadership & coaching
- Strategic thinking
- Customer focus
- Organisation & planning
- Adaptability
- Conflict resolution
Technical Proficiency:
- Implementation experience with SaaS platforms
- Advanced Microsoft Excel skills
- Proficient in Microsoft Word, PowerPoint, Outlook, and Teams
The Small Print:
Strictly no agencies. All applicants must have the right to work in the UK.
Implementation Manager in North East employer: TTC Group
Contact Detail:
TTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager in North East
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Implementation Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Think Eleven Limited and their projects. Understand their culture and values, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and leadership can drive success at Think Eleven. Keep it concise but impactful – show them why you're the perfect fit for the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Think Eleven family. Let's get you that Implementation Manager role!
We think you need these skills to ace Implementation Manager in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Manager role. Highlight your experience in project management and leadership, and don’t forget to mention any relevant tools or methodologies you’ve used. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a perfect fit. Be sure to mention specific experiences that demonstrate your ability to lead and manage projects effectively.
Showcase Your Communication Skills: As an Implementation Manager, strong communication is key. In your application, make sure to showcase your ability to build relationships and manage expectations. Use clear and concise language to demonstrate your communication prowess – it’s what we value at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TTC Group
✨Know Your Stuff
Before the interview, dive deep into Think Eleven Limited and their product, SkillStation. Understand how it works and the value it brings to clients like Rolls-Royce and Siemens Energy. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute from day one.
✨Showcase Your Leadership Skills
As an Implementation Manager, you'll be leading a team. Prepare examples of how you've successfully coached and developed others in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership style.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've managed client expectations and resolved conflicts in the past. This will showcase your stakeholder management abilities and customer focus.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Think about challenges you've faced in implementation or project management and how you overcame them. This will demonstrate your adaptability and strategic thinking.