Driver Team Manager

Driver Team Manager Job Summary Working within the TTC Group, supporting the Driver Operations Manager, to ensure the smooth operation of the Groups planning and administration function.  The role oversees the first line contact and support for all operational functions within the team in relation to fleet risk management solutions.  The holder will be responsible for the accurate planning and administration of all key areas in the team, ensuring that all tasks are completed efficiently and objectives are met on time. Overseeing, monitoring and recording regular quality assurance checks, highlighting and supporting with any additional training requirements to keep the team’s knowledge up to date. Key Responsibilities Leadership and Guidance: Provide mentorship, coaching, and support to team members, helping them develop professionally and achieve performance targets  Goal Setting and Planning: Establish clear objectives aligned with organizational goals, and develop strategies, processes, and workflows to achieve them  Performance Management: Monitor team performance, conduct regular evaluations, provide constructive feedback, and identify training needs  Resource Allocation: Assign tasks, manage workloads, and ensure equitable distribution of responsibilities to optimize productivity  Conflict Resolution: Mediate interpersonal conflicts and maintain a collaborative, positive work environment  Communication: Act as a liaison between the team and senior management, reporting progress and ensuring alignment with broader organizational objectives  Operational Oversight: Manage caseloads, oversee service delivery, and ensure compliance with regulatory and contractual standards, particularly in specialized sectors like social care or community services Provide weekly management information reports to both customers and the Leadership Team Identify and actively promote and contribute towards the development of administrative processes in line with ISO9001 requirements and suggest improvements where necessary to ensure successful audits Overarching knowledge of department processes, making suggestions of improvements to create time and resource saving advantages Communicate feedback from the clients to the Leadership Team, acting on said as appropriate Handle and resolve complaints, escalating as appropriate Support the team with general operations to help reach the department objectives and contribute towards the success of the division. Advise manager of trainer resignations / reduction in availability to inform necessary recruitment Undertake other reasonable tasks as agreed with line manager / other managers within TTC group Liaise with colleagues in a professional and helpful manner to ensure effective organisational development Attend training and development relevant to develop required knowledge and skills to undertake your role to the required standard Skills & Competencies Must have “Can do” flexible attitude and drive to go the extra mile Accuracy - Attention to detail  Initiative – Ability to obtain information from several sources, gather the information, forward plan, and schedule training events. Ambitious – driven to succeed and to deliver an outstanding customer experience Display a sense of urgency – respond to client enquiries and bookings Analytical thinker– applies logic to solve problems and get the task completed Decision Maker – can make decisions and take responsibility Ethics – has personal and professional ethics and encourages a respectful workplace in line with the Company values Even Temperament - Controlling emotions and making clear decisions under pressure Excellent communication - Can use language effectively Flexible – Able to adapt to change whilst focusing on goals Influencing Skills – ability to influence someone’s decision making Interpersonal Skills – Has the ability to show empathy to others, listens and respond’s appropriately Oral communication – Able to express oneself in conversation and when addressing a meeting and able to explain concisely Personal credibility – Able to take responsibility for own actions and show that reliability and trustworthy, open and honest in line with the Company values Risk Assessment - Taking action to evaluate and minimise risks to the Company and its employees. Thoroughness - Sees to it that one's own and others' work is accurate and complete. Works with diligence and care and ensures all commitments are fulfilled