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- Tasks: Lead a team to deliver exceptional onboarding experiences for clients.
- Company: Join Think Eleven, a growing tech company with a positive culture.
- Benefits: Enjoy flexible working, 25 days holiday, and professional development opportunities.
- Other info: Dynamic environment with exciting growth opportunities and team social events.
- Why this job: Make a real impact by supporting clients through transformational change.
- Qualifications: Experience in project management and strong leadership skills required.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Organisation: Think Eleven Limited
Reporting to: Managing Director
Location: Spectrum 5, Spectrum Business Park, Co. Durham, SR7 7TT
Terms: Permanent, 37.5 hours per week
Salary: Up to ÂŁ45,000 p.a. depending on experience
Benefits:
- At least 80% (4:1) office-based with flexible & hybrid working
- 25 days holiday plus 8 statutory bank holidays
- Company Pension
- Additional benefits including Westfield Health, Death in Service and Tusker
- Volunteering Day
- Free onsite parking
- Free refreshments
- Training & development as required
- Shared rewards
- Team social events
About Think Eleven Limited, Part of TTC Group:
Think Eleven create and host web-based training, skills & competency management software (SkillStation). We work with some of the world's most recognisable brands such as RollsâRoyce, Siemens Energy, and many others. Our USP is the combination of SkillStation, plus our expertise in Competency Management and helping our clients develop a transformational Competency Framework, which is then migrated into their SkillStation account. Our company name originated from client feedback where we scored eleven out of ten. Our approach and culture are founded on positive behaviours and values that we exhibit both internally and externally. We are experiencing strong growth from UK and overseas markets and exciting challenges with each new client, hence the need for this and other important roles.
The successful candidate will have the right cultural and behavioural alignment, in addition to the knowledge, skills, competencies and experience required to drive our business forward. You will play an important role in supporting the growth and change within our business, joining a busy department on a journey of transformational change.
The Role:
You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey.
Key Responsibilities:
- Lead, coach, and develop a team of implementation specialists
- Set performance goals, conduct reviews, and support professional development
- Allocate resources effectively across projects
- Oversee endâtoâend implementation projects from planning to delivery
- Ensure timelines, budgets, and deliverables are met
- Identify risks and implement mitigation strategies
- Act as a senior point of contact for clients during implementations
- Build strong relationships with clients and internal teams (e.g., sales, product, support)
- Manage expectations and ensure clear communication throughout projects
- Maximise customer retention through ongoing service delivery
- Develop and optimise implementation processes, tools, and methodologies
- Drive efficiency, scalability, and consistency across projects
- Monitor KPIs and continuously improve team performance
- Ensure all implementations meet quality standards and business requirements
- Conduct postâimplementation reviews and gather feedback
- Resolve escalations and complex issues
- Provide regular updates to senior leadership on project status and team performance
- Contribute to strategic planning and growth initiatives
- Support preâsales activities where implementation expertise is required
Key Skills & Experience:
- Proven experience in implementation, project management, or delivery roles
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities, demonstrated in customer facing roles
- Experience with project management methodologies (e.g., Agile, PRINCE2)
- Strong problemâsolving and decisionâmaking skills
- Ability to manage multiple projects simultaneously
- Dataâdriven mindset with experience tracking KPIs
Desirable Qualifications:
- Degree in Business, IT, or a related field
- Project management certification (e.g., PMP, PRINCE2, Agile)
- Experience in industryâspecific tools/software
Key Competencies:
- Leadership & coaching
- Strategic thinking
- Customer focus
- Organisation & planning
- Adaptability
- Conflict resolution
Technical Proficiency:
- Implementation experience with SaaS platforms
- Advanced Microsoft Excel skills
- Proficient in Microsoft Word, PowerPoint, Outlook, and Teams
The Small Print:
Strictly no agencies. All applicants must have the right to work in the UK.
Implementation Manager in Bath employer: TTC Group
Contact Detail:
TTC Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Implementation Manager in Bath
â¨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes itâs not just what you know, but who you know that can help you land that Implementation Manager role.
â¨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to see how you align with our values at Think Eleven. Show us youâre not just a fit for the role, but for the team too!
â¨Tip Number 3
Practice your pitch! Youâll want to clearly articulate your experience in implementation and project management. We love seeing candidates who can confidently discuss their past successes and how they can contribute to our growth.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, weâre always on the lookout for passionate individuals ready to join our journey of transformational change.
We think you need these skills to ace Implementation Manager in Bath
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your relevant experience in project management and leadership, and show us how you align with our values at Think Eleven.
Showcase Your Skills: Donât just list your skills; give us examples of how you've used them in past roles. Whether itâs leading a team or managing multiple projects, we want to see how youâve made an impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application thatâs easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen on joining our team!
How to prepare for a job interview at TTC Group
â¨Know Your Stuff
Before the interview, dive deep into Think Eleven Limited and their product, SkillStation. Understand how it works and the value it brings to clients like Rolls-Royce and Siemens Energy. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute from day one.
â¨Showcase Your Leadership Skills
As an Implementation Manager, you'll be leading a team of specialists. Prepare examples of how you've successfully led teams in the past, focusing on coaching, performance management, and conflict resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've managed client expectations and communicated project updates effectively in previous roles. Remember, it's not just about what you say, but how you say it!
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in the role and how you would address them. For instance, how would you handle a project thatâs falling behind schedule? Having a few strategies in mind will help you shine.