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- Tasks: Lead a team to deliver exceptional onboarding experiences for clients using SkillStation.
- Company: Join Think Eleven, a dynamic tech company working with global brands.
- Benefits: Enjoy a competitive salary, pension, insurance, and free refreshments.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Strong leadership skills and experience in SaaS platforms required.
- Other info: Flexible working arrangements and opportunities for professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Reference: CL1460801SeaIMSS
Location: Seaham
Organisation: Think Eleven Limited
Reporting to: Managing Director
Working Arrangement: At least 80% office‑based with flexible & hybrid working
Benefits:
- Pension
- Insurance (medical, death in service, critical illness)
- Free onsite parking
- Free refreshments
- Training & development as required
- Shared rewards
- Team social events
About Think Eleven Limited, Part of TTC Group
Think Eleven create and host web‑based training, skills & competency management software (SkillStation). We work with world‑recognisable brands such as Rolls‑Royce, Siemens Energy, and many others. Our USP is the combination of SkillStation, plus our expertise in Competency Management and helping clients develop a transformational Competency Framework, which is then migrated into their SkillStation account. We are experiencing strong growth from UK and overseas markets and exciting challenges with each new client, hence the need for this and other important roles.
The Role
You will lead and support our team of SkillStation Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring customers are supported through a seamless onboarding journey. In leading and coaching the team to achieve Time to Onboard, Product Usage and Customer Experience KPI’s you will directly impact businesses success and growth, continually improving processes and communication to drive team and customer satisfaction. You will proactively identify opportunities for growth, such as increased user adoption, upselling of optional modules and implementation consultancy support time. Reporting directly to Managing Director you will manage resources plans and upskill to ensure the implementation department keeps pace with our business growth. Collaborating closely with the Managing Director, Technical and wider team, you will play a role in shaping system enhancements, helping to ensure our product and service remain at the forefront of the market.
Key Responsibilities
- Leadership & Team Support
- Genuinely cares about the success of the team and client experience
- Lead and support our team of SkillStation Implementation Consultants
- Demonstrate and champion our organisational behaviours and values
- Consult and collaborate with the team to ensure optimal support and outcomes
- Support team development and training
- Commercial
- Develop strategies and processes to ensure a smooth and efficient client onboarding process
- Identify opportunities for growth within/across existing clients
- Customer Experience & Implementation
- Ensure smooth and efficient onboarding and implementation of SkillStation for clients
- Deliver an exceptional customer experience throughout the onboarding process
- Identify opportunities for client growth, such as increased user adoption and upselling optional modules
- Encourage the collation of client feedback and testimonials
- Operational Efficiency & Innovation
- Seek opportunities to improve operational efficiency, including adoption of AI and new working methods
- Develop and introduce meaningful metrics to measure performance and impact
- Work closely with the wider team to shape system enhancements
- Help ensure the product and service remain competitive and market leading
Skills & Experience
- Leadership & Strategic Thinking
- Ability to lead and develop high performing teams
- Strong alignment with organisational values and behaviours
- Strategic mindset with a focus on delivery, continuous improvement and innovation
- Customer Success & Relationship Management
- Exceptional communication and interpersonal skills
- Ability to deliver outstanding customer onboarding experiences
- Skilled in identifying growth opportunities (e.g., upselling, user adoption)
- Strong stakeholder engagement across all levels
- Operational Excellence
- Experience in improving operational efficiency, including leveraging AI
- Ability to design and implement performance metrics
- Highly organised with excellent file and time management
- Logical and proactive problem‑solving approach
- Technical Proficiency
- Hands‑on experience with SaaS platforms, especially in training & competency management
- Strong understanding of training versus competence
- Familiarity with eLearning and blended learning strategies
- Advanced Microsoft Excel skills (sorting, filtering, pivot tables, data analysis)
- Proficient in Microsoft Word, PowerPoint, Outlook, and Teams
- Project & Product Management
- Track record of delivering projects on time and within budget
- Collaborative approach to product development and enhancement
- Ability to translate customer feedback into actionable system improvements
Implementation Manager - Skill Station in Seaham employer: TTC Group (UK), Ltd.
Contact Detail:
TTC Group (UK), Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager - Skill Station in Seaham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Think Eleven or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products, like SkillStation. Show us you understand their mission and how you can contribute to their growth and customer experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Implementation Manager. Highlight your leadership experience and ability to enhance customer onboarding processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Think Eleven.
We think you need these skills to ace Implementation Manager - Skill Station in Seaham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Manager role. Highlight your leadership experience and any relevant skills in customer onboarding and operational efficiency. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in the past. We love a good story that showcases your skills!
Showcase Your Technical Skills: Since we're all about SaaS platforms, make sure to mention your hands-on experience with training and competency management software. If you've got advanced Excel skills, flaunt them! We want to know how tech-savvy you are.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Think Eleven!
How to prepare for a job interview at TTC Group (UK), Ltd.
✨Know Your Stuff
Make sure you understand SkillStation and its features inside out. Familiarise yourself with the onboarding process and think about how you can enhance customer experience. Being able to discuss specific examples of how you've improved processes in previous roles will really impress.
✨Show Your Leadership Skills
As an Implementation Manager, you'll need to lead a team effectively. Prepare to share your experiences in managing teams, coaching others, and driving performance. Think of specific instances where you’ve motivated your team or resolved conflicts.
✨Be Ready to Discuss Growth Opportunities
Think about how you can identify and leverage growth opportunities for clients. Be prepared to talk about strategies you've used in the past to increase user adoption or upsell services. This shows that you’re not just focused on the present but also on future potential.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s goals, challenges, and the role itself. This demonstrates your genuine interest in the position and helps you gauge if it’s the right fit for you. Plus, it shows you’re proactive and engaged!
