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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional onboarding experiences for clients using SkillStation.
- Company: Join Think Eleven, a growing tech company working with top brands like Rolls-Royce.
- Benefits: Enjoy flexible working, 26 days holiday, and free onsite perks.
- Why this job: Make a real impact by shaping client success and driving business growth.
- Qualifications: Strong leadership skills and experience in customer success or SaaS platforms.
- Other info: Be part of a dynamic team focused on innovation and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Organisation: Think Eleven Limited
Reporting to: Managing Director
Benefits:
- At least 80% (4:1) office-based with flexible & hybrid working
- 26 days holiday plus statutory holidays
- Pension
- Insurance including medical, death in service, critical illness
- Free onsite parking
- Free refreshments
- Training & development as required
- Shared rewards
- Team social events
About Think Eleven Limited, Part of TTC Group. Think Eleven create and host web-based training, skills & competency management software (SkillStation). We work with some of the world’s most recognisable brands such as Rolls-Royce, Siemens Energy, and many others. Our USP is the combination of SkillStation, plus our expertise in Competency Management and helping our clients develop a transformational Competency Framework, which is then migrated into their SkillStation account. Our company name originated from client feedback where we scored “eleven out of ten”. Our approach and culture are founded on positive behaviours and values that we exhibit both internally and externally. We are experiencing strong growth from UK and overseas markets and exciting challenges with each new client, hence the need for this and other important roles. The successful candidate will have the right cultural and behavioural alignment, in addition to the knowledge, skills, competencies and experience required to drive our business forward. You will play an important role in supporting the growth and change within our business, joining a busy department on a journey of transformational change.
The Role
You will lead and support our team of SkillStation Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey. In leading and coaching the team to achieve Time to Onboard, Product Usage and Customer Experience KPIs you will be directly impacting business success and growth, continually improving processes and communication to drive team and customer satisfaction. You will proactively identify opportunities for growth, such as increased user adoption, upselling of optional modules and implementation consultancy support time. Reporting directly to the Managing Director you will manage resources plans and upskill to ensure the implementation department keeps pace with our business growth. Collaborating closely with the Managing Director, Technical and wider team, you will play a role in shaping system enhancements, helping to ensure our product and service remain at the forefront of the market.
Key Responsibilities
- Leadership & Team Support
- Genuinely cares about the success of the team and client experience
- Lead and support our team of SkillStation Implementation Consultants.
- Demonstrate and champion our organisational behaviours and values.
- Consult and collaborate with the team to ensure optimal support and outcomes.
- Support team development and training.
- Commercial
- Develop strategies and processes to maximise client retention
- Ensure a smooth and efficient client onboarding process.
- Identify opportunities for growth within/across existing clients.
- Customer Experience & Implementation
- Ensure smooth and efficient onboarding and implementation of SkillStation for clients.
- Deliver an exceptional customer experience throughout the onboarding process.
- Identify opportunities for client growth, such as increased user adoption and upselling optional modules.
- Encourage the collation of client feedback and testimonials.
- Operational Efficiency & Innovation
- Seek opportunities to improve operational efficiency, including the adoption of AI and new working methods.
- Develop and introduce meaningful metrics to measure performance and impact.
- Collaboration & Product Development
- Work closely with the wider team to shape system enhancements.
- Help ensure the product and service remain competitive and market leading.
Skills & Experience
- Leadership & Strategic Thinking
- Ability to lead and develop high performing teams.
- Strong alignment with organisational values and behaviours.
- Strategic mindset with a focus on delivery, continuous improvement and innovation.
- Customer Success & Relationship Management
- Exceptional communication and interpersonal skills.
- Ability to deliver outstanding customer onboarding experiences.
- Skilled in identifying growth opportunities (e.g., upselling, user adoption).
- Strong stakeholder engagement across all levels.
- Operational Excellence
- Experience in improving operational efficiency, including leveraging AI.
- Ability to design and implement performance metrics.
- Highly organised with excellent file and time management.
- Logical and proactive problem-solving approach.
- Technical Proficiency
- Hands-on experience with SaaS platforms, especially in training & competency management.
- Strong understanding of training vs. competence.
- Familiarity with eLearning and blended learning strategies.
- Advanced Microsoft Excel skills (sorting, filtering, pivot tables, data analysis).
- Proficient in Microsoft Word, PowerPoint, Outlook, and Teams.
- Project & Product Management
- Track record of delivering projects on time and within budget.
- Collaborative approach to product development and enhancement.
- Ability to translate customer feedback into actionable system improvements.
SkillStation Implementation Manager in North East employer: TTC Group Ltd
Contact Detail:
TTC Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SkillStation Implementation Manager in North East
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in companies like Think Eleven. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Think Eleven is all about positive behaviours and teamwork, so be ready to showcase how you align with that. Share examples from your past experiences that highlight your leadership and customer success skills.
✨Tip Number 3
Practice your pitch! When you get the chance to chat with someone from the company, whether it's an informal coffee or a formal interview, make sure you can clearly articulate how your skills can help improve their onboarding processes and customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Think Eleven team and contributing to their growth and innovation.
We think you need these skills to ace SkillStation Implementation Manager in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SkillStation Implementation Manager role. Highlight your leadership skills and experience in customer onboarding, as these are key to what we’re looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences align with our values and the responsibilities of the role. We want to see how you’ve led teams and improved customer experiences in the past.
Be Authentic: We value genuine personalities! Let your true self shine through in your application. Share your passion for customer success and how you can contribute to our positive culture at Think Eleven.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at TTC Group Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand SkillStation and its role in competency management. Familiarise yourself with the software and think about how your experience aligns with the needs of Think Eleven Limited. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Leadership Skills
As an Implementation Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully led a team or project, focusing on how you supported team development and improved customer experiences.
✨Emphasise Customer Success
Think Eleven values exceptional customer experiences. Be ready to discuss how you've previously ensured smooth onboarding processes and identified growth opportunities for clients. Highlight any specific metrics or feedback that showcase your success in this area.
✨Be Ready to Innovate
The role involves improving operational efficiency and adopting new methods. Think about innovative strategies you've implemented in the past, especially those involving AI or new technologies. Share these ideas during the interview to show you're forward-thinking and aligned with their vision for growth.
