At a Glance
- Tasks: Deliver excellent customer care and ensure safe travel for all customers.
- Company: Join TT2 Limited, the operator of the iconic Tyne Tunnels.
- Benefits: Competitive salary, 22 days leave, gym access, and free travel after qualifying period.
- Other info: Comprehensive training and career development opportunities available.
- Why this job: Be part of a supportive team making a real difference in customer journeys.
- Qualifications: Full clean driving licence and willingness to learn new skills.
The predicted salary is between 42465 - 42465 £ per year.
Who are we? TT2 Limited, the operator of the iconic Tyne Tunnels has an exciting opportunity for two full-time 12-month fixed term Customer Operations Operatives to join our friendly and supportive team at our premises in Wallsend, North Tyneside (this is not a remote position). Our vision is to be recognised regionally as an organisation that provides significant value to the North East and every day we help the 65,000+ customers who use the Tyne Tunnels to have the best journey experience possible. This means we are committed to delivering regional growth by offering the most reliable, safe, sustainable, and efficient service to our customers. TT2 are dedicated to being an inclusive workplace and employer of choice. We support our employees with a number of initiatives, and we are proud to have a “Great Place to Work” Certification.
About this career opportunity: Working as part of the Operations Department you will deliver excellent customer care through operational efficiencies while helping ensure all customers travel safely. You will be responsible for vehicle monitoring and escorting, safety and security duties, and traffic management.
- To provide high levels of customer care through operational efficiency and ensure the safe passage of all customers.
- Responding to breakdowns, incidents, accidents and liaising with emergency services.
- Escorting of hazardous and abnormal loads.
- Acting in accordance with TT2 Health & Safety Policies and Departmental Operating Procedures.
- Ensuring Tyne Tunnels Byelaws are adhered to.
- Ensuring operational proficiency is maintained at all times.
What makes you our ideal candidate? You will be passionate about delivering outstanding customer service and have a willingness to learn new skills. You must be flexible and have the ability to problem-solve under pressure. You will be able to build, develop and maintain effective working relationships and have excellent communication skills.
Essential/Desirable requirements: You will need a full, clean driving licence and a working knowledge of Microsoft office packages. You will be fully supported with in-house training to ensure you have the best knowledge to carry out your role. Previous experience in the transport industry and/or traffic or incident management would be advantageous.
Location and working hours: This is a 12-month fixed term contract. Working as part of a team, this role involves working in all weather conditions as part of a rolling shift pattern. You will be contracted to work 37 hours per week plus 5.88 average hours contractual overtime. The current schedule is 4 x 12.25-hour shifts made up of: 06:45-19:00hrs for 4 days, followed by 4 rest days. This rotation is over 365 days per year including working bank holidays. Please note depending on the requirements of the business, this shift pattern may change with notice and may include night shift working.
What’s in it for you? To attract the best candidates, we will offer a salary of £42,465.00 per annum (including shift allowance, contractual overtime and enhanced payments for weekend work) plus membership of the Local Government Defined Salary Pension Scheme. 22 days annual leave plus 8 accrued bank holidays. We offer comprehensive training and continuous development for this role, as well as encouraging and helping our employees gain additional relevant certification and qualifications. Other benefits include access to our 24/7 Employee Assistance Programme, On-site gym, Cycle to Work scheme, Enhanced pay for qualifying statutory entitlements, Free Travel (after a qualifying period), Free refreshments, Annual Away Days, Volunteering opportunities and a Reward App offering discounts and offers on purchases at many UK retailers.
TT2 Ltd is an equal opportunity employer - all applicants will be considered for employment without attention to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. TT2 is committed to maintaining a safe and healthy working environment for all our employees, therefore we operate a zero-tolerance to illicit drugs, and it is prohibited to have any alcohol in your system whilst at work. To support this the Company reserve the right to implement a drugs and alcohol testing programme. The successful candidate must be eligible to work in the UK.
Closing date for receipt of applications Sunday 2nd August 2026. Please note that suitable candidates may be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
Customer Operations Operative - 12 months Fixed Term Contract in Wallsend employer: TT2
TT2 Limited is an exceptional employer, offering a supportive and inclusive work environment in the heart of North Tyneside. With a commitment to employee growth through comprehensive training and development opportunities, as well as attractive benefits like a Local Government Pension Scheme, generous annual leave, and access to wellness programmes, we ensure our team members thrive both personally and professionally. Join us in making a meaningful impact on the community while enjoying a fulfilling career with a company recognised as a 'Great Place to Work'.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Operative - 12 months Fixed Term Contract in Wallsend
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TT2.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TT2. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations Operative - 12 months Fixed Term Contract in Wallsend
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TT2.
How to prepare for a job interview at TT2
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TT2's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TT2 offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
