Account Manager

Are you interested in high-quality, natural, and tasty nutrition? We are! The Döhler Group is an international group of companies with 10,000 employees in over 70 countries with one common shared goal - to ensure that millions of people around the world enjoy the products created by us. Are you passionate about building strong relationships and discovering new business opportunities? You'll have the opportunity to strengthen existing partnerships and acquire new customers. As a driven professional, you'll work constructively on developing our business, with the ultimate goal of achieving ambitious budget targets. It’s our ambition to shape the future of nutrition. Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Expectations and Accountability

• Responsible for maintaining and expanding relationships with assigned customers and achieving sales quota/CM1 and assigned strategic account objectives.
• Representing the entire range of company products and services; leading the customer account planning cycle and ensuring customers’ needs and expectations are met by the Company.
• Continuously developing unique ways to grow the business with customers and provide solutions to management in the face of challenges.

Main Responsibilities / Tasks

• Executing the annual sales planning and constantly updating customer-related forecasts.
• Proactively and continuously evaluating, coordinating and validating customer requirements in order to enhance customer loyalty and increase customer value.
• Supporting assigned customers in the best possible way by establishing professional relationship management with the respective decision-makers.
• Attaining the sales, turnover and profit targets as well as introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.
• Implementing the operative targets (e.g. portfolio business, new business, competitor share, new business fields) for the area of responsibility, taking long-term strategic corporate targets into account.
• Creating account development plans for defined customers and updating them regularly.
• Ensuring and implementing customer projects and tracking sample and quote evaluation and contract status with intervention at the customer site where necessary.
• Build strong internal networks within Döhler, with intensive collaboration within ISS, CS, BUs, application, R&D, procurement, quality, and upscaling teams.
• Manage customer and project data in our CRM system (WeLead) and ensure optimal insights.
• Develop and implement sales and business unit initiatives.

For all roles

• Develop and maintain a strong working knowledge of the company’s products, services, customers, processes, and relevant systems required to perform the role effectively.
• Communicate regularly and effectively with colleagues and cross‑functional teams to ensure the timely exchange of information and support collaborative working.
• Support the effective use of financial and physical resources by adhering to departmental budgets and working with the Team Leader to address any actual or potential variances.
• Maintain accurate, up-to-date, and accessible records within the company’s internal IT systems.
• Agree and work towards clear individual objectives, targets, and success criteria aligned to team and business goals.
• Complete all tasks in accordance with customer technical, quality, and delivery requirements, as well as company procedures, policies, Health and Safety standards, and relevant industry codes of practice.
• Undertake any other reasonable duties as required.

What you will bring

• Technically proficient (familiar with ingredients and their application in product and knowledge of production processes (B2B + B2C)).
• At least 5 years of work experience in B2B or B2C sales within the Food industry.
• An excellent sense of prioritisation.
• Well‑organized, goal‑oriented, and have strong communication skills to help you build relationships.
• Fluent in English; knowledge of other languages is a plus.
• You must have a valid driving licence and be willing to travel in the UK with occasional travel to the EU.
• You will preferably have a recognised certification in food science / technology.

We offer

• A motivating work environment in an international and innovative company.
• Opportunities to develop yourself and realise your ideas.
• Work in a motivated team with fun and professional colleagues.
• A competitive benefits package.

Equal opportunities for all

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances. Become a part of our team and apply online through our career portal to the attention of Debbie Louise Sujawal. Please note that we are unable to consider or return application documents sent by mail.